In this lab, we learn how to transform a RoomOS device into a video enabled kiosk, and leverage Webex Calling Customer Assist queues to seamlessly connect our kiosk users with a remote expert.

Learning Objectives

• Develop programmability skills needed to successfully embed Webex into digital transformation initiatives
• Acquire knowledge of Webex HTTP APIs for orchestration and automation
• Understand the process of setting up call queues
• Gain hands-on experience configuring a RoomOS device to run a branded interface in kiosk mode
• Familiarize yourself with RoomOS Macros and xAPIs

Prerequisites

• Familiarity with Webex Call Queue: Participants must have previous experience in creating and managing call queues on Control Hub. In this lab exercise, we will review similar steps but instead of using Control Hub, we will be using Webex HTTP APIs.
• Basic knowledge of RESTful APIs: Participants must possess a thorough understanding of RESTful API principles, encompassing familiarity with HTTP methods (GET, POST, PUT, DELETE) and response codes (200, 400, 500).
• Postman and Newman: Having prior knowledge of using Postman and familiarity with Newman will be helpful to follow along with the lab exercises. You can use either Postman or Newman to make API requests, manage environments, use variables, handle responses, automate and integrate collections (a group of API requests) into your CI/CD pipelines, or other processes.

Getting Help

• Lab supervisor and proctors are the primary resource for quick help or questions during the lab.
• Contact wxsd@external.cisco.com for assistance, but expect longer response times.