Detailed Description

Examples for transfer activities to queue

Example 1 - Transfer an activity to queue

This example demonstrates the following:

Transferring a single activity to a queue.

XML

Request

Method	URL
PUT	`/ws/v12/interaction/activity/transfer?queue=1001`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body:

<?xml version="1.0" encoding="UTF-8"?>
<activities xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity">
   <activity id="1217">
      <lastModified date="2014-11-24T09:09:08.000Z" />
   </activity>
</activities>

Response:
HTTP/1.1 204 No Content

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml

JSON

Request

Method	URL
PUT	`/ws/v12/interaction/activity/transfer?queue=1001`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body:

{
  "activity": [
    {            
      "lastModified": {
        "date": "2014-11-24T09:09:08.000Z"
      },            
      "id": "1217"
   }
  ]
}

Response:
HTTP/1.1 204 No Content

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json

Example 2 - Transfer multiple activities to a queue

This example demonstrates the following:

Transferring multiple activities to a queue. In this example, two activities are transferred to a queue.
Using the following query parameters: "reassign" and "unpin".

XML

Request

Method	URL
PUT	`/ws/v12/interaction/activity/transfer?queue=1002&reassign=yes&unpin=yes`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body:

<?xml version="1.0" encoding="UTF-8"?>
<activities xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity">
   <activity id="1217">
      <lastModified date="2014-11-24T09:09:08.000Z" />
   </activity>
   <activity id="1220">
      <lastModified date="2014-12-20T09:16:40.000Z" />
   </activity>
</activities>

Response:
HTTP/1.1 204 No Content

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml

JSON

Request

Method	URL
PUT	`/ws/v12/interaction/activity/transfer?queue=1002&reassign=yes&unpin=yes`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body:

{
  "activity": [
    {
      "id": "1217",
      "lastModified": {
        "date": "2014-11-24T09:09:08.000Z"
      }
    },
    {
      "id": "1220",
      "lastModified": {
        "date": "2014-12-20T09:16:40.000Z"
      }
    }
   ]
}

Response:
HTTP/1.1 204 No Content

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json