Detailed Description

Examples for Create Incoming Email Activity

Example 1 - Create secure email for an existing case with required elements, using XML/JSON as content-type

Using XML/JSON as the content-type, this example demonstrates the following:

Creating an email for an existing case
Creating an email with required elements, subject and content
Creating a secure email for an existing case. Note that to create a secure email, isSecure attribute with a value of "true" is set in the activity representation.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body:

<?xml version="1.0" encoding="UTF-8"?>
   <activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"                
                 xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform"
                 xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common"
                 xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment" >

      <department>
         <ns2:name>service</ns2:name>
      </department>
      <type>
         <value>email</value>
         <subtype>
            <ns3:value>general</ns3:value>
         </subtype>
      </type>
      <case id = '1060'/>
      <isSecure>true</isSecure>
      <subject>Issue with mobile phone</subject>      
      <payload>
         <email>
           <date date='2015-12-26T19:00:00.000Z'/>            
            <contents>
               <content>
                  <ns3:type>text</ns3:type>
                  <ns3:value>This is the issue</ns3:value>
               </content>
              <content>
                  <ns3:type>html</ns3:type>
                  <ns3:value><![CDATA[<HTML><HEAD><TITLE></TITLE></HEAD><BODY><P>This is the issue <BR> </P></BODY></HTML>]]></ns3:value>
               </content>
            </contents>
            <emailAddresses>
               <from>jhenry@customer.com</from>                     
              <receiver>support@business.com</receiver>
            </emailAddresses>           
         </email>
      </payload>    
   </activity>

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/2795

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers :

Name	Value
X-egain-session	Valid session ID
Content-Type	`application/json`
Accept	application/json
Accept-Language	en-US

Request body:

{
  "department": {
    "name": "service"
  },
  "type": {
    "value": "email",
    "subtype": {
      "value": "general"
    }
  },
 "case" : {
  "id" : "1060"
  },
  "isSecure": "true",
  "subject": "Issue with mobile phone",
  "payload": {
    "email": {      
      "date": {
        "date": "2015-12-26T19:00:00.000Z"
      },
      "contents": {
        "content": [
          {
            "type": "text",
            "value": "This is the issue"
          },
		  {
            "type": "html",
            "value": "<HTML><HEAD><TITLE></TITLE></HEAD><BODY><P>This is the issue <BR> </P></BODY></HTML>"
          }		  
        ]
      },
      "emailAddresses": {
        "from": "jhenry@customer.com",
        "receiver": "support@business.com"
      }
    }
  }
}

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/2795

Example 2 - Create email for a new case with required elements, using Multipart/form-data as content-type

Using multipart/form-data as the content type, this example demonstrates the following:

Creating an inbound email for a new case
Creating an inbound email using required elements, subject and content

This uses multipart/form-data representation for the request data.

Note that the value of "isSecure" attribute is sent as "false" in the request. The API would work the same if this attribute was left out as well, since the default value for "isSecure" is "false".

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers :

Name	Value
X-egain-session	Valid session ID
Content-Type	`multipart/form-data; boundary=----WebKitFormBoundaryLyRAYGiE5mFu3Ucv`
Accept	application/xml
Accept-Language	en-US

Request body:

------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data"

<?xml version="1.0" encoding="UTF-8"?>
   <activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"                
                 xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform"
                 xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common"
                 xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment" >

      <department>
         <ns2:name>service</ns2:name>
      </department>
      <type>
         <value>email</value>
         <subtype>
            <ns3:value>general</ns3:value>
         </subtype>
      </type>
      <isSecure>false</isSecure>
      <subject>Issue with mobile phone</subject>
       <payload>
         <email>
           <date date='2015-12-26T19:00:00.000Z'/>            
            <contents>
               <content>
                  <ns3:type>html</ns3:type>
                  <ns3:value><![CDATA[<HTML><HEAD><TITLE></TITLE></HEAD><BODY><P>
This is the issue <BR> </P></BODY></HTML>]]></ns3:value>
               </content>            
            </contents>
            <emailAddresses>
               <from>jhenry@customer.com</from>                           
              <receiver>support@business.com</receiver>
              </emailAddresses>           
         </email>
      </payload>     
   </activity>

------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data-type"

application/xml
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv--

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	Current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/2800

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers :

Name	Value
X-egain-session	Valid session ID
Content-Type	`multipart/form-data; boundary=----WebKitFormBoundaryLyRAYGiE5mFu3Ucv`
Accept	application/json
Accept-Language	en-US

Request body:

------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data"

{
  "department": {
    "name": "service"
  },
  "type": {
    "value": "email",
    "subtype": {
      "value": "general"
    }
  },
  "isSecure": "false",
  "subject": "Issue with mobile phone",
  "payload": {
    "email": {
      "date": {
        "date": "2015-12-26T19:00:00.000Z"
      },
      "contents": {
        "content": [          
		  {
            "type": "html",
            "value": "<HTML><HEAD><TITLE></TITLE></HEAD><BODY><P>This is the issue <BR> </P></BODY></HTML>"
          }		  
        ]
      },
      "emailAddresses": {
        "from": "jhenry@customer.com",       
        "receiver": "support@business.com"
      }
    }
  } 
}
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data-type"

application/json
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv--

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	Current session ID
Content-Type	`multipart/form-data; boundary=----WebKitFormBoundaryLyRAYGiE5mFu3Ucv`
Location	/system/ws/v12/interaction/activity/2800

Example 3 - Create an inbound email with inline and non-inline attachments, using XML/JSON as content-type

Using XML/JSON as content-type, this example demonstrates the following:

Creating a new inbound email for a new case
Creating inbound email using required elements, subject and content
Using non-inline attachment as part of the email
Using inline attachment as part of the email

Note:
1. isInline element is not present for the attachment with fileName laptop_issue.gif. Hence, this attachment will be treated as a non-inline attachment.
2. isInline element is set to true for the attachment with contentId 14A6D.nosp@m.171E.nosp@m.20D4F.nosp@m.D8A2.nosp@m.0D0D1.nosp@m.7B6C.nosp@m.984CF.nosp@m.@exa.nosp@m.mple..nosp@m.com. This attachment is being referred by the image <IMG src="cid:14A6D171E20D4FD8A20D0D17B6C984CF@example.com"> in the email content using the cid URL scheme. Hence, this attachment will be treated as an inline attachment for this email.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body:

<?xml version="1.0" encoding="UTF-8"?>
   <activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"                
                 xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform"
                 xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common"
                 xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment" >

      <department>
         <ns2:name>service</ns2:name>
      </department>
      <type>
         <value>email</value>
         <subtype>
            <ns3:value>general</ns3:value>
         </subtype>
      </type>
      <subject>laptop issue</subject>
      <attachments>
            <ns4:attachment>
                <ns4:fileName>laptop_issue.gif</ns4:fileName>
                <ns4:contentType>image/gif</ns4:contentType>
                <ns4:content><![CDATA[
R0lGODlhEAAQAIMAAAAAAP///7Tt/wCfz3fg/5vo/7Tu/1JSUv///wAAAAAAAAAAAAAAAAAAAAAAAAAAACH/C05FVFNDQVBFM
i4wAwEBAAAh+QQBAAAIACwAAAAAEAAQAAAIZgARCBxIEMGBAwUTCjwQIABChQQZOlx4sCJDixglNmyoceNBhxs5cpT4EaTHkw
41qgw5MiTJjCVRBhgwICLLkANmDtRIsyfNhjUNVhxgQICBo0gNBB3os2eBAkshIhhAIKpUmgQDAgA7
                ]]></ns4:content>
            </ns4:attachment>
            <ns4:attachment>
		 <ns4:isInline>true</ns4:isInline>
                <ns4:contentId><![CDATA[<14A6D171E20D4FD8A20D0D17B6C984CF@example.com>]]></ns4:contentId>
                <ns4:fileName>company_logo.gif</ns4:fileName>
                <ns4:contentType>image/gif</ns4:contentType>
                <ns4:content><![CDATA[
R0lGODlhEAAQAPcAAP//////zP//mf//Zv//M///AP/M///MzP/Mmf/MZv/MM//MAP+Z//+ZzP+Zmf+ZZv+ZM/+ZAP9m//9mz
P9mmf9mZv9mM/9mAP8z//8zzP8zmf8zZv8zM/8zAP8A//8AzP8Amf8AZv8AM/8AAMz//8z/zMz/mcz/Zsz/M8z/AMzM/8zMzM
zMmczMZszMM8zMAMyZ/8yZzMyZmcyZZsyZM8yZAMxm/8xmzMxmmcxmZsxmM8xmAMwz/8wzzMwzmcwzZswzM8wzAMwA/8wAzMw
AmcwAZswAM8wAAJn//5n/zJn/mZn/Zpn/M5n/AJnM/5nMzJnMmZnMZpnMM5nMAJmZ/5mZzJmZmZmZZpmZM5mZAJlm/5lmzJlm
mZlmZplmM5lmAJkz/5kzzJkzmZkzZpkzM5kzAJkA/5kAzJkAmZkAZpkAM5kAAGb//2b/zGb/mWb/Zmb/M2b/AGbM/2bMzGbMm
WbMZmbMM2bMAGaZ/2aZzGaZmWaZZmaZM2aZAGZm/2ZmzGZmmWZmZmZmM2ZmAGYz/2YzzGYzmWYzZmYzM2YzAGYA/2YAzGYAmW
YAZmYAM2YAADP//zP/zDP/mTP/ZjP/MzP/ADPM/zPMzDPMmTPMZjPMMzPMADOZ/zOZzDOZmTOZZjOZMzOZADNm/zNmzDNmmTN
mZjNmMzNmADMz/zMzzDMzmTMzZjMzMzMzADMA/zMAzDMAmTMAZjMAMzMAAAD//wD/zAD/mQD/ZgD/MwD/AADM/wDMzADMmQDM
ZgDMMwDMAACZ/wCZzACZmQCZZgCZMwCZAABm/wBmzABmmQBmZgBmMwBmAAAz/wAzzAAzmQAzZgAzMwAzAAAA/wAAzAAAmQAAZ
gAAMwAAAACfz1JSUv///wAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACH5BAEAANoALAAAAAAQABAAAAh
UALUJHEiwoEFt2RJmOyhQYTYAABwWfBjRIcWFAylC3LgRY0OOICMS1BhSZEaI2FKqhOgRYcmOI1GqTMky5kuTHwHMpInT5c2W
JEO2RGhRIsOj2gICADs=
                ]]></ns4:content>
            </ns4:attachment>
      </attachments>
      <payload>
         <email>
           <date date='2015-12-26T19:00:00.000Z'/>            
            <contents>
               <content>
                  <ns3:type>text</ns3:type>
                  <ns3:value>Attached is the laptop image for reference.</ns3:value>
               </content>
              <content>
                  <ns3:type>html</ns3:type>
                  <ns3:value><![CDATA[<HTML><HEAD></HEAD><BODY><P>Attached is the laptop image for reference.</P>
<DIV><IMG src="cid:14A6D171E20D4FD8A20D0D17B6C984CF@example.com"></DIV></BODY></HTML>]]></ns3:value>
               </content>
            </contents>
            <emailAddresses>
               <from>jhenry@customer.com</from>                     
              <receiver>support@business.com</receiver>
              </emailAddresses>           
         </email>
      </payload>    
   </activity>

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/2795

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers :

Name	Value
X-egain-session	Valid session ID
Content-Type	`application/json`
Accept	application/json
Accept-Language	en-US

Request body:

{
  "department": {
    "name": "service"
  },
  "type": {
    "value": "email",
    "subtype": {
      "value": "general"
    }
  },
  "subject": "laptop issue",
  "attachments": {
    "attachment": [
      {
        "fileName": "laptop_issue.gif",
        "contentType": "image/gif",
        "content": "R0lGODlhEAAQAIMAAAAAAP///7Tt/wCfz3fg/5vo/7Tu/1JSUv///wAAAAAAAAAAAAAAAAAAAAAAAAAAACH/C05FVFNDQVBFM
i4wAwEBAAAh+QQBAAAIACwAAAAAEAAQAAAIZgARCBxIEMGBAwUTCjwQIABChQQZOlx4sCJDixglNmyoceNBhxs5cpT4EaTHkw
41qgw5MiTJjCVRBhgwICLLkANmDtRIsyfNhjUNVhxgQICBo0gNBB3os2eBAkshIhhAIKpUmgQDAgA7"
      },
      {
        "isInline" : "true",
        "contentId": "<14A6D171E20D4FD8A20D0D17B6C984CF@example.com>",
        "fileName": "company_logo.gif",
        "contentType": "image/gif",
        "content": "R0lGODlhEAAQAPcAAP//////zP//mf//Zv//M///AP/M///MzP/Mmf/MZv/MM//MAP+Z//+ZzP+Zmf+ZZv+ZM/+ZAP9m//9mz
P9mmf9mZv9mM/9mAP8z//8zzP8zmf8zZv8zM/8zAP8A//8AzP8Amf8AZv8AM/8AAMz//8z/zMz/mcz/Zsz/M8z/AMzM/8zMzM
zMmczMZszMM8zMAMyZ/8yZzMyZmcyZZsyZM8yZAMxm/8xmzMxmmcxmZsxmM8xmAMwz/8wzzMwzmcwzZswzM8wzAMwA/8wAzMw
AmcwAZswAM8wAAJn//5n/zJn/mZn/Zpn/M5n/AJnM/5nMzJnMmZnMZpnMM5nMAJmZ/5mZzJmZmZmZZpmZM5mZAJlm/5lmzJlm
mZlmZplmM5lmAJkz/5kzzJkzmZkzZpkzM5kzAJkA/5kAzJkAmZkAZpkAM5kAAGb//2b/zGb/mWb/Zmb/M2b/AGbM/2bMzGbMm
WbMZmbMM2bMAGaZ/2aZzGaZmWaZZmaZM2aZAGZm/2ZmzGZmmWZmZmZmM2ZmAGYz/2YzzGYzmWYzZmYzM2YzAGYA/2YAzGYAmW
YAZmYAM2YAADP//zP/zDP/mTP/ZjP/MzP/ADPM/zPMzDPMmTPMZjPMMzPMADOZ/zOZzDOZmTOZZjOZMzOZADNm/zNmzDNmmTN
mZjNmMzNmADMz/zMzzDMzmTMzZjMzMzMzADMA/zMAzDMAmTMAZjMAMzMAAAD//wD/zAD/mQD/ZgD/MwD/AADM/wDMzADMmQDM
ZgDMMwDMAACZ/wCZzACZmQCZZgCZMwCZAABm/wBmzABmmQBmZgBmMwBmAAAz/wAzzAAzmQAzZgAzMwAzAAAA/wAAzAAAmQAAZ
gAAMwAAAACfz1JSUv///wAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACH5BAEAANoALAAAAAAQABAAAAh
UALUJHEiwoEFt2RJmOyhQYTYAABwWfBjRIcWFAylC3LgRY0OOICMS1BhSZEaI2FKqhOgRYcmOI1GqTMky5kuTHwHMpInT5c2W
JEO2RGhRIsOj2gICADs="
     }
    ]
  },
  "payload": {
    "email": {
      "date": {
        "date": "2015-12-26T19:00:00.000Z"
      },
      "contents": {
        "content": [
          {
            "type": "text",
            "value": "Attached is the laptop image for reference."
          },
		  {
            "type": "html",
            "value": "<HTML><HEAD><TITLE></TITLE></HEAD><BODY><P>Attached is the laptop image for reference.</P><DIV><IMG src=\"cid:14A6D171E20D4FD8A20D0D17B6C984CF@example.com\"></DIV></BODY></HTML>"
          }		  
        ]
      },
      "emailAddresses": {
        "from": "jhenry@customer.com",       
        "receiver": "support@business.com"
      }
    }
  }
}

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/2795

Example 4 - Create inbound email with inline and non-inline attachments, using Multipart/form-data as content-type

Using Multipart/form-data, this example the following:

Creating an inbound email for a new case
Creating an email with required elements, subject and content
Using inline attachment in the email
Using non-inline attachment in the email

Note:
1. The 3rd body part has the Content-ID header with value 06FE0.nosp@m.B5C6.nosp@m.0B94D.nosp@m.0FA5.nosp@m.7450C.nosp@m.77A1.nosp@m.8AB33.nosp@m.@exa.nosp@m.mple..nosp@m.com. This body part is being referred by the image <IMG src="cid:06FE0B5C60B94D0FA57450C77A18AB33@example.com"> in the "data" part using the cid URL scheme. Hence, the 3rd body part will be treated as an inline attachment for this email.
2. Content-ID header is not present in the 4th body part. Hence, this part will be treated as a non-inline attachment.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers :

Name	Value
X-egain-session	Valid session ID
Content-Type	`multipart/form-data; boundary=----WebKitFormBoundaryLyRAYGiE5mFu3Ucv`
Accept	application/xml
Accept-Language	en-US

Request body:

------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data"

<?xml version="1.0" encoding="UTF-8"?>
   <activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"                
                 xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform"
                 xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common"
                 xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment" >

      <department>
         <ns2:name>service</ns2:name>
      </department>
      <type>
         <value>email</value>
         <subtype>
            <ns3:value>general</ns3:value>
         </subtype>
      </type>
      <subject>laptop issue</subject>
       <payload>
         <email>
           <date date='2015-12-26T19:00:00.000Z'/>            
            <contents>
               <content>
                  <ns3:type>html</ns3:type>
                  <ns3:value><![CDATA[<HTML><HEAD></HEAD><BODY><P>Attached laptop details for reference.</P>
<DIV><IMG src="cid:06FE0B5C60B94D0FA57450C77A18AB33@example.com"></DIV></BODY></HTML>]]></ns3:value>
               </content>            
            </contents>
            <emailAddresses>
               <from>jhenry@customer.com</from>                           
              <receiver>support@business.com</receiver>
              </emailAddresses>           
         </email>
      </payload>     
   </activity>

------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data-type"

application/xml
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv

Content-ID: <06FE0B5C60B94D0FA57450C77A18AB33@example.com>
Content-Type: image/png; name="company_logo.png"
Content-Transfer-Encoding: base64

R0lGODlhEAAQAIMAAAAAAP///7Tt/wCfz3fg/5vo/7Tu/1JSUv///wAAAAAAAAAAAAAAAAAAAAAAAAAAACH/C05FVFNDQVBFM
i4wAwEBAAAh+QQBAAAIACwAAAAAEAAQAAAIZgARCBxIEMGBAwUTCjwQIABChQQZOlx4sCJDixglNmyoceNBhxs5cpT4EaTHkw
41qgw5MiTJjCVRBhgwICLLkANmDtRIsyfNhjUNVhxgQICBo0gNBB3os2eBAkshIhhAIKpUmgQDAgA7
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="laptop_details"; filename="laptop_details.txt"
Content-Type: text/plain

System Dell Latitude E5400 Laptop Mobile Intel GS45 Express chipset
Processor 
Type: Intel Core 2 Duo P8600
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv--

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	Current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/2800

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers :

Name	Value
X-egain-session	Valid session ID
Content-Type	`multipart/form-data; boundary=----WebKitFormBoundaryLyRAYGiE5mFu3Ucv`
Accept	application/json
Accept-Language	en-US

Request body:

------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data"

{
  "department": {
    "name": "service"
  },
  "type": {
    "value": "email",
    "subtype": {
      "value": "general"
    }
  },
  "subject": "laptop issue",
  "payload": {
    "email": {
      "date": {
        "date": "2015-12-26T19:00:00.000Z"
      },
      "contents": {
        "content": [          
		  {
            "type": "html",
            "value": "<HTML><HEAD></HEAD><BODY><P>Attached laptop details for reference.</P><DIV><IMG src=\"cid:06FE0B5C60B94D0FA57450C77A18AB33@example.com\"></DIV></BODY></HTML>"
          }		  
        ]
      },
      "emailAddresses": {
        "from": "jhenry@customer.com",       
        "receiver": "support@business.com"
      }
    }
  } 
}
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data-type"

application/json
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Type: image/png; name="company_logo.png"
Content-Transfer-Encoding: base64
Content-ID: <06FE0B5C60B94D0FA57450C77A18AB33@example.com>

R0lGODlhEAAQAIMAAAAAAP///7Tt/wCfz3fg/5vo/7Tu/1JSUv///wAAAAAAAAAAAAAAAAAAAAAAAAAAACH/C05FVFNDQVBFM
i4wAwEBAAAh+QQBAAAIACwAAAAAEAAQAAAIZgARCBxIEMGBAwUTCjwQIABChQQZOlx4sCJDixglNmyoceNBhxs5cpT4EaTHkw
41qgw5MiTJjCVRBhgwICLLkANmDtRIsyfNhjUNVhxgQICBo0gNBB3os2eBAkshIhhAIKpUmgQDAgA7
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="laptop_details"; filename="laptop_details.txt"
Content-Type: text/plain

System Dell Latitude E5400 Laptop Mobile Intel GS45 Express chipset
Processor 
Type: Intel Core 2 Duo P8600
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv--

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	Current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/2800

Example 5 - Create a secure inbound email by specifying all attributes, using XML/JSON as content-type

Using XML/JSON as content-type, this example demonstrates the following:

Creating an inbound email for an existing case.
Creating a secure email using all supported elements (required and optional).
Customer representation in the request. If the customer with the email address specified in from email address does not exist, this will be used for creating a new Customer for the email.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body:

<?xml version="1.0" encoding="UTF-8"?>
<activity
    xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"
    xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform"
    xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common"
    xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment"
    xmlns:ns5="http://bindings.egain.com/ws/model/v12/gen/interaction/customer"
    xmlns:ns6="http://bindings.egain.com/ws/model/v12/gen/interaction/contactperson"
    xmlns:ns7="http://bindings.egain.com/ws/model/v12/gen/interaction/contactpoint">
    <department>
        <ns2:name>service</ns2:name>
    </department>
    <type>
        <value>email</value>
        <subtype>
            <ns3:value>general</ns3:value>
        </subtype>
    </type>
    <case id = '1060'/>
    <isSecure>true</isSecure>
    <subject>laptop issue</subject>
    <payload>
        <email>
            <date date='2015-12-26T19:00:00.000Z'/>
            <contents>
                <content>
                    <ns3:type>html</ns3:type>
                    <ns3:value>
                        <![CDATA[<HTML><HEAD></HEAD><BODY><DIV>hi my new laptop is having display issues.</DIV></BODY></HTML>]]>
                    </ns3:value>
                </content>
            </contents>
            <emailAddresses>
                <from>jhenry@customer.com</from>
                <to>
                    <address>support@business.com</address>
                </to>
                <cc>
                    <address>support_staff@business.com</address>
                </cc>
                <receiver>support@business.com</receiver>
            </emailAddresses>
        </email>
    </payload>
    <customer>
        <ns5:type>
            <ns5:value>group</ns5:value>
            <ns5:group>
                <ns5:type>
                    <ns3:value>Association</ns3:value>
                </ns5:type>
                <ns5:region>Europe</ns5:region>
                <ns5:numberOfMembers>12</ns5:numberOfMembers>
                <ns5:income>$90,000</ns5:income>
                <ns5:currency>USD</ns5:currency>
                <ns5:registrationNumber>K56743</ns5:registrationNumber>
                <ns5:affiliation>FCMA</ns5:affiliation>
            </ns5:group>
        </ns5:type>
        <ns5:customerName>Unichem Laboratories Limited</ns5:customerName>
        <ns5:pin>25345</ns5:pin>
        <ns5:level>
            <ns3:value>Premium</ns3:value>
        </ns5:level>
        <ns5:role>
            <ns3:value>Partner</ns3:value>
        </ns5:role>
        <ns5:pin>0121</ns5:pin>
        <ns5:howReferred>
            <ns3:value>Customer</ns3:value>
        </ns5:howReferred>
        <ns5:industry>
            <ns3:value>Health care</ns3:value>
        </ns5:industry>
        <ns5:marketSegment>Medical Products</ns5:marketSegment>
        <ns5:entitlements>Free service</ns5:entitlements>
        <ns5:contactPersons>
            <ns6:contactPerson>
                <ns6:salutation>Mr.</ns6:salutation>
                <ns6:firstName>Kriag</ns6:firstName>
                <ns6:middleName>Goldman</ns6:middleName>
                <ns6:lastName>Francis</ns6:lastName>
                <ns6:loginId>kriag</ns6:loginId>
                <ns6:gender>
                    <ns3:value>Male</ns3:value>
                </ns6:gender>
                <ns6:identification>
                    <ns6:type>SSN</ns6:type>
                    <ns6:value>111-22-8765</ns6:value>
                </ns6:identification>
                <ns6:suffix>
                    <ns3:value>I</ns3:value>
                </ns6:suffix>
                <ns6:initials>A.</ns6:initials>
                <ns6:secretQuestion>Place of Birth</ns6:secretQuestion>
                <ns6:secretAnswer>Sunnyvale</ns6:secretAnswer>
                <ns6:hasDirectMailingConsent>true</ns6:hasDirectMailingConsent>
                <ns6:hasDirectCallingConsent>true</ns6:hasDirectCallingConsent>
                <ns6:hasHoldingDataConsent>true</ns6:hasHoldingDataConsent>
                <ns6:jobTitle>Assistant</ns6:jobTitle>
                <ns6:employmentStatus>
                    <ns3:value>Intern</ns3:value>
                </ns6:employmentStatus>
                <ns6:priority>High</ns6:priority>
                <ns6:dateOfBirth>1965-12-09T00:00:00.000Z</ns6:dateOfBirth>
                <ns6:maritalStatus>
                    <ns3:value>Married</ns3:value>
                </ns6:maritalStatus>
                <ns6:type>
                    <ns3:value>Legal</ns3:value>
                </ns6:type>
                <ns6:firstNameFurigana>Kriag</ns6:firstNameFurigana>
                <ns6:middleNameFurigana>Goldman</ns6:middleNameFurigana>
                <ns6:lastNameFurigana>Francis</ns6:lastNameFurigana>
                <ns6:startGreeting>Hey, Welcome</ns6:startGreeting>
                <ns6:endGreeting>Have a Nice Day!</ns6:endGreeting>
                <ns6:spouseName>Kethel</ns6:spouseName>
                <ns6:emergencyContact>0987654321</ns6:emergencyContact>
                <ns6:occupation>Medical Assistance</ns6:occupation>
                <ns6:incomeLevel>40000-50000</ns6:incomeLevel>
                <ns6:educationLevel>
                    <ns3:value>Graduate</ns3:value>
                </ns6:educationLevel>
                <ns6:race>African</ns6:race>
                <ns6:dependents>4</ns6:dependents>
                <ns6:isSmoker>true</ns6:isSmoker>
                <ns6:hobbies>Farming</ns6:hobbies>
                <ns6:interests>Painting</ns6:interests>
                <ns6:contactOrder>1985</ns6:contactOrder>
                <ns6:contactPoints>
                    <ns7:contactPoint>
                        <ns7:type>
                            <ns7:value>postal</ns7:value>
                            <ns7:postal>
                                <ns7:type>
                                    <ns3:value>Office address</ns3:value>
                                </ns7:type>
                                <ns7:address_1>345</ns7:address_1>
                                <ns7:address_2>E Midfield Rd</ns7:address_2>
                                <ns7:city>Mountain View</ns7:city>
                                <ns7:state>Ca</ns7:state>
                                <ns7:zip>98704</ns7:zip>
                                <ns7:country>USA</ns7:country>
                                <ns7:region>United States</ns7:region>
                            </ns7:postal>
                        </ns7:type>
                        <ns7:priority>
                            <ns3:value>Low</ns3:value>
                        </ns7:priority>
                    </ns7:contactPoint>
                </ns6:contactPoints>
            </ns6:contactPerson>
        </ns5:contactPersons>
    </customer>
    <customAttributes>
        <ns3:customAttribute>
            <ns3:attribName>laptop_identification_no</ns3:attribName>
            <ns3:attribValues>
                <ns3:attribValue>
                    <ns3:value>CE1222212GKAHDHFUJUUUEMMJDJ27SDJD</ns3:value>
                </ns3:attribValue>
            </ns3:attribValues>
        </ns3:customAttribute>
        <ns3:customAttribute>
            <ns3:attribName>previousattempts</ns3:attribName>
            <ns3:attribValues>
                <ns3:attribValue>
                    <ns3:value>2</ns3:value>
                </ns3:attribValue>
            </ns3:attribValues>
        </ns3:customAttribute>
        <ns3:customAttribute>
            <ns3:attribName>domain</ns3:attribName>
            <ns3:attribValues>
                <ns3:attribValue>
                    <ns3:value>laptop</ns3:value>
                </ns3:attribValue>
                <ns3:attribValue>
                    <ns3:value>display</ns3:value>
                </ns3:attribValue>
            </ns3:attribValues>
        </ns3:customAttribute>
    </customAttributes>
</activity>

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/2795

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers :

Name	Value
X-egain-session	Valid session ID
Content-Type	`application/json`
Accept	application/json
Accept-Language	en-US

Request body:

{
    "department": {
        "name": "service"
    },
    "type": {
        "value": "email",
        "subtype": {
            "value": "general"
        }
    },
    "case": {
        "id": "1060"
    },
    "isSecure": "true",
    "subject": "Laptop Issue",
    "payload": {
        "email": {
            "date": {
                "date": "2015-12-26T19:00:00.000Z"
            },
            "contents": {
                "content": [
                    {
                        "type": "html",
                        "value": "<HTML><HEAD></HEAD><BODY><DIV>hi my new laptop is having display issues.</DIV></BODY></HTML>"
                    }
                ]
            },
            "emailAddresses": {
                "from": "jhenry@customer.com",
                "to": {
                    "address": [
                        "support@business.com"
                    ]
                },
                "cc": {
                    "address": [
                        "support_staff@business.com"
                    ]
                },
                "receiver": "support@business.com"
            }
        }
    },
    "customer": {
        "type": {
            "value": "group",
            "group": {
                "type": {
                    "value": "Association"
                },
                "region": "Europe",
                "numberOfMembers": "12",
                "income": "1000000",
                "currency": "USD",
                "registrationNumber": "324",
                "affiliation": "FCMA"
            }
        },
        "customerName": "Unichem Laboratories Limited",
        "level": {
            "value": "Platinum"
        },
        "role": {
            "value": "Partner"
        },
        "pin": "0121",
        "howReferred": {
            "value": "Customer"
        },
        "industry": {
            "value": "Health care"
        },
        "marketSegment": "Medical Products",
        "entitlements": "Free service",
        "contactPersons": {
            "contactPerson": [
                {
                    "salutation": "Mr.",
                    "firstName": "Kriag",
                    "middleName": "Goldman",
                    "lastName": "Francis",
                    "loginId": "kfrancis",
                    "gender": {
                        "value": "Male"
                    },
                    "identification": {
                        "type": "SSN",
                        "value": "111-22-8765"
                    },
                    "suffix": {
                        "value": "Jr."
                    },
                    "initials": "A.",
                    "secretQuestion": "Place of Birth",
                    "secretAnswer": "Sunnyvale",
                    "hasDirectMailingConsent": "true",
                    "hasDirectCallingConsent": "true",
                    "hasHoldingDataConsent": "true",
                    "jobTitle": "Manager",
                    "employmentStatus": {
                        "value": "Intern"
                    },
                    "priority": "High",
                    "dateOfBirth": "1965-12-09T00:00:00.000Z",
                    "maritalStatus": {
                        "value": "Married"
                    },
                    "type": {
                        "value": "Billing"
                    },
                    "firstNameFurigana": "Kriag",
                    "middleNameFurigana": "Goldman",
                    "lastNameFurigana": "Francis",
                    "startGreeting": "Hello",
                    "endGreeting": "Byee",
                    "spouseName": "Sara",
                    "emergencyContact": "998-765-4321",
                    "occupation": "Branch Manager",
                    "incomeLevel": "40000-50000",
                    "educationLevel": {
                        "value": "Graduate"
                    },
                    "race": "African",
                    "dependents": "4",
                    "isSmoker": "true",
                    "hobbies": "Farming",
                    "interests": "Painting",
                    "contactOrder": "1984",
                    "contactPoints": {
                        "contactPoint": [
                            {
                                "type": {
                                    "value": "postal",
                                    "postal": {
                                        "type": {
                                            "value": "Office address"
                                        },
                                        "address_1": "345",
                                        "address_2": "E Midfield Rd",
                                        "city": "Mountain View",
                                        "state": "Ca",
                                        "zip": "98704",
                                        "country": "USA",
                                        "region": "United States"
                                    }
                                },
                                "priority": {
                                    "value": "Low"
                                }
                            }
                        ]
                    }
                }
            ]
        }
    },
    "customAttributes": {
        "customAttribute": [
            {
                "attribName": "laptop_identification_no",
                "attribValues": {
                    "attribValue": [
                        {
                            "value": "CE1222212GKAHDHFUJUUUEMMJDJ27SDJD"
                        }
                    ]
                }
            },
            {
                "attribName": "previousattempts",
                "attribValues": {
                    "attribValue": [
                        {
                            "value": "2"
                        }
                    ]
                }
            },
            {
                "attribName": "domain",
                "attribValues": {
                    "attribValue": [
                        {
                            "value": "laptop"
                        },
                        {
                            "value": "display"
                        }
                    ]
                }
            }
        ]
    }
}

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/2795

Example 6 - Create an inbound email by specifying all attributes, using Multipart/form-data as content-type

Using multipart/form-data as content-type, this example demonstrates the following:

Creating an inbound email for a new case.
Creating an email using all supported elements (required and optional).
Customer representation in the request. If the customer with the email address specified in from email address does not exist, this will be used for creating a new Customer for the email.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers :

Name	Value
X-egain-session	Valid session ID
Content-Type	`multipart/form-data; boundary=----WebKitFormBoundaryAXn851qjukQsnRxT`
Accept	application/xml
Accept-Language	en-US

Request body:

------WebKitFormBoundaryAXn851qjukQsnRxT
Content-Disposition: form-data; name="data"

<?xml version="1.0" encoding="UTF-8"?>
   <activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"               
                 xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform"
                 xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common"
                 xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment"
                 xmlns:ns5="http://bindings.egain.com/ws/model/v12/gen/interaction/customer"
    xmlns:ns6="http://bindings.egain.com/ws/model/v12/gen/interaction/contactperson"
    xmlns:ns7="http://bindings.egain.com/ws/model/v12/gen/interaction/contactpoint">
      <department>
         <ns2:name>service</ns2:name>
      </department>
      <type>
         <value>email</value>
         <subtype>
            <ns3:value>general</ns3:value>
         </subtype>
      </type>
      <subject>laptop issue</subject>     
      <payload>
         <email>
           <date date='2015-12-26T19:00:00.000Z'/>           
            <contents>
               <content>
                  <ns3:type>text</ns3:type>
                  <ns3:value>hi my new laptop is having display issues.</ns3:value>
               </content>
              <content>
                  <ns3:type>html</ns3:type>
                  <ns3:value><![CDATA[<HTML><HEAD></HEAD><BODY><P>hi my new laptop is having display issues.
<BR></P> </BODY></HTML>]]></ns3:value>
               </content>
            </contents>
            <emailAddresses>
               <from>jhenry@customer.com</from>
               <to>
                  <address>support@business.com</address>
               </to>
              <cc>
                  <address>support_staff@business.com</address>
               </cc>          
              <receiver>support@business.com</receiver>
              </emailAddresses>          
         </email>
      </payload>
      <customer>
        <ns5:type>
            <ns5:value>group</ns5:value>
            <ns5:group>
                <ns5:type>
                    <ns3:value>Association</ns3:value>
                </ns5:type>
                <ns5:region>Europe</ns5:region>
                <ns5:numberOfMembers>12</ns5:numberOfMembers>
                <ns5:income>$90,000</ns5:income>
                <ns5:currency>USD</ns5:currency>
                <ns5:registrationNumber>K56743</ns5:registrationNumber>
                <ns5:affiliation>FCMA</ns5:affiliation>
            </ns5:group>
        </ns5:type>
        <ns5:customerName>Unichem Laboratories Limited</ns5:customerName>
        <ns5:pin>25345</ns5:pin>
        <ns5:level>
            <ns3:value>Premium</ns3:value>
        </ns5:level>
        <ns5:role>
            <ns3:value>Partner</ns3:value>
        </ns5:role>
        <ns5:pin>0121</ns5:pin>
        <ns5:howReferred>
            <ns3:value>Customer</ns3:value>
        </ns5:howReferred>
        <ns5:industry>
            <ns3:value>Health care</ns3:value>
        </ns5:industry>
        <ns5:marketSegment>Medical Products</ns5:marketSegment>
        <ns5:entitlements>Free service</ns5:entitlements>
        <ns5:contactPersons>
            <ns6:contactPerson>
                <ns6:salutation>Mr.</ns6:salutation>
                <ns6:firstName>Kriag</ns6:firstName>
                <ns6:middleName>Goldman</ns6:middleName>
                <ns6:lastName>Francis</ns6:lastName>
                <ns6:loginId>kriag</ns6:loginId>
                <ns6:gender>
                    <ns3:value>Male</ns3:value>
                </ns6:gender>
                <ns6:identification>
                    <ns6:type>SSN</ns6:type>
                    <ns6:value>111-22-8765</ns6:value>
                </ns6:identification>
                <ns6:suffix>
                    <ns3:value>I</ns3:value>
                </ns6:suffix>
                <ns6:initials>A.</ns6:initials>
                <ns6:secretQuestion>Place of Birth</ns6:secretQuestion>
                <ns6:secretAnswer>Sunnyvale</ns6:secretAnswer>
                <ns6:hasDirectMailingConsent>true</ns6:hasDirectMailingConsent>
                <ns6:hasDirectCallingConsent>true</ns6:hasDirectCallingConsent>
                <ns6:hasHoldingDataConsent>true</ns6:hasHoldingDataConsent>
                <ns6:jobTitle>Assistant</ns6:jobTitle>
                <ns6:employmentStatus>
                    <ns3:value>Intern</ns3:value>
                </ns6:employmentStatus>
                <ns6:priority>High</ns6:priority>
                <ns6:dateOfBirth>1965-12-09T00:00:00.000Z</ns6:dateOfBirth>
                <ns6:maritalStatus>
                    <ns3:value>Married</ns3:value>
                </ns6:maritalStatus>
                <ns6:type>
                    <ns3:value>Legal</ns3:value>
                </ns6:type>
                <ns6:firstNameFurigana>Kriag</ns6:firstNameFurigana>
                <ns6:middleNameFurigana>Goldman</ns6:middleNameFurigana>
                <ns6:lastNameFurigana>Francis</ns6:lastNameFurigana>
                <ns6:startGreeting>Hey, Welcome</ns6:startGreeting>
                <ns6:endGreeting>Have a Nice Day!</ns6:endGreeting>
                <ns6:spouseName>Kethel</ns6:spouseName>
                <ns6:emergencyContact>0987654321</ns6:emergencyContact>
                <ns6:occupation>Medical Assistance</ns6:occupation>
                <ns6:incomeLevel>40000-50000</ns6:incomeLevel>
                <ns6:educationLevel>
                    <ns3:value>Graduate</ns3:value>
                </ns6:educationLevel>
                <ns6:race>African</ns6:race>
                <ns6:dependents>4</ns6:dependents>
                <ns6:isSmoker>true</ns6:isSmoker>
                <ns6:hobbies>Farming</ns6:hobbies>
                <ns6:interests>Painting</ns6:interests>
                <ns6:contactOrder>1985</ns6:contactOrder>
                <ns6:contactPoints>
                    <ns7:contactPoint>
                        <ns7:type>
                            <ns7:value>postal</ns7:value>
                            <ns7:postal>
                                <ns7:type>
                                    <ns3:value>Office address</ns3:value>
                                </ns7:type>
                                <ns7:address_1>345</ns7:address_1>
                                <ns7:address_2>E Midfield Rd</ns7:address_2>
                                <ns7:city>Mountain View</ns7:city>
                                <ns7:state>Ca</ns7:state>
                                <ns7:zip>98704</ns7:zip>
                                <ns7:country>USA</ns7:country>
                                <ns7:region>United States</ns7:region>
                            </ns7:postal>
                        </ns7:type>
                        <ns7:priority>
                            <ns3:value>Low</ns3:value>
                        </ns7:priority>
                    </ns7:contactPoint>
                </ns6:contactPoints>
            </ns6:contactPerson>
        </ns5:contactPersons>
    </customer>
    <customAttributes>
        <ns3:customAttribute>
            <ns3:attribName>laptop_identification_no</ns3:attribName>
            <ns3:attribValues>
                <ns3:attribValue>
                    <ns3:value>CE1222212GKAHDHFUJUUUEMMJDJ27SDJD</ns3:value>
                </ns3:attribValue>
            </ns3:attribValues>
        </ns3:customAttribute>
        <ns3:customAttribute>
            <ns3:attribName>previousattempts</ns3:attribName>
            <ns3:attribValues>
                <ns3:attribValue>
                    <ns3:value>2</ns3:value>
                </ns3:attribValue>
            </ns3:attribValues>
        </ns3:customAttribute>
        <ns3:customAttribute>
            <ns3:attribName>domain</ns3:attribName>
            <ns3:attribValues>
                <ns3:attribValue>
                    <ns3:value>laptop</ns3:value>
                </ns3:attribValue>
                <ns3:attribValue>
                    <ns3:value>display</ns3:value>
                </ns3:attribValue>
            </ns3:attribValues>
        </ns3:customAttribute>
    </customAttributes>
   </activity>
------WebKitFormBoundaryAXn851qjukQsnRxT
Content-Disposition: form-data; name="data-type"

application/xml
------WebKitFormBoundaryAXn851qjukQsnRxT--

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	Current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/2800

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers :

Name	Value
X-egain-session	Valid session ID
Content-Type	`multipart/form-data; boundary=----WebKitFormBoundaryAXn851qjukQsnRxT`
Accept	application/json
Accept-Language	en-US

Request body:

------WebKitFormBoundaryAXn851qjukQsnRxT
Content-Disposition: form-data; name="data"

{
  "department": {
    "name": "service"
  },
  "type": {
    "value": "email",
    "subtype": {
      "value": "general"
    }
  },
  "subject": "laptop issue",
  "payload": {
    "email": {
      "date": {
        "date": "2015-12-26T19:00:00.000Z"
      },
      "contents": {
        "content": [
          {
            "type": "text",
            "value": "hi my new laptop is having display issues."
          },
          {
            "type": "html",
            "value": "<HTML><HEAD></HEAD><BODY><P>hi my new laptop is having display issues.<BR></P></BODY></HTML>"
          }      
        ]
      },
      "emailAddresses": {
        "from": "jhenry@customer.com",
        "to": {
          "address": [
            "support@business.com"
          ]
        },
        "cc": {
          "address": [
            "support_staff@business.com"
          ]
        },
        "receiver": "support@business.com"
      }
    }
  },
  "customer": {
        "type": {
            "value": "group",
            "group": {
                "type": {
                    "value": "Association"
                },
                "region": "Europe",
                "numberOfMembers": "12",
                "income": "1000000",
                "currency": "USD",
                "registrationNumber": "324",
                "affiliation": "FCMA"
            }
        },
        "customerName": "Unichem Laboratories Limited",
        "level": {
            "value": "Platinum"
        },
        "role": {
            "value": "Partner"
        },
        "pin": "0121",
        "howReferred": {
            "value": "Customer"
        },
        "industry": {
            "value": "Health care"
        },
        "marketSegment": "Medical Products",
        "entitlements": "Free service",
        "contactPersons": {
            "contactPerson": [
                {
                    "salutation": "Mr.",
                    "firstName": "Kriag",
                    "middleName": "Goldman",
                    "lastName": "Francis",
                    "loginId": "kfrancis",
                    "gender": {
                        "value": "Male"
                    },
                    "identification": {
                        "type": "SSN",
                        "value": "111-22-8765"
                    },
                    "suffix": {
                        "value": "Jr."
                    },
                    "initials": "A.",
                    "secretQuestion": "Place of Birth",
                    "secretAnswer": "Sunnyvale",
                    "hasDirectMailingConsent": "true",
                    "hasDirectCallingConsent": "true",
                    "hasHoldingDataConsent": "true",
                    "jobTitle": "Manager",
                    "employmentStatus": {
                        "value": "Intern"
                    },
                    "priority": "High",
                    "dateOfBirth": "1965-12-09T00:00:00.000Z",
                    "maritalStatus": {
                        "value": "Married"
                    },
                    "type": {
                        "value": "Billing"
                    },
                    "firstNameFurigana": "Kriag",
                    "middleNameFurigana": "Goldman",
                    "lastNameFurigana": "Francis",
                    "startGreeting": "Hello",
                    "endGreeting": "Byee",
                    "spouseName": "Sara",
                    "emergencyContact": "998-765-4321",
                    "occupation": "Branch Manager",
                    "incomeLevel": "40000-50000",
                    "educationLevel": {
                        "value": "Graduate"
                    },
                    "race": "African",
                    "dependents": "4",
                    "isSmoker": "true",
                    "hobbies": "Farming",
                    "interests": "Painting",
                    "contactOrder": "1984",
                    "contactPoints": {
                        "contactPoint": [
                            {
                                "type": {
                                    "value": "postal",
                                    "postal": {
                                        "type": {
                                            "value": "Office address"
                                        },
                                        "address_1": "345",
                                        "address_2": "E Midfield Rd",
                                        "city": "Mountain View",
                                        "state": "Ca",
                                        "zip": "98704",
                                        "country": "USA",
                                        "region": "United States"
                                    }
                                },
                                "priority": {
                                    "value": "Low"
                                }
                            }
                        ]
                    }
                }
            ]
        }
    },
  "customAttributes": {
    "customAttribute": [
      {
        "attribName": "laptop_identification_no",
        "attribValues": {
          "attribValue": [
            {
              "value": "CE1222212GKAHDHFUJUUUEMMJDJ27SDJD"
            }
          ]
        }
      },
      {
        "attribName": "previousattempts",
        "attribValues": {
          "attribValue": [
            {
              "value": "2"
            }
          ]
        }
      },     
      {
        "attribName": "domain",
        "attribValues": {
          "attribValue": [
            {
              "value": "laptop"
            },
            {
              "value": "display"
            }
          ]
        }     
      }
    ]
  }
}
------WebKitFormBoundaryAXn851qjukQsnRxT
Content-Disposition: form-data; name="data-type"

application/json
------WebKitFormBoundaryAXn851qjukQsnRxT--

Response:
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	Current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/2800