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CaseSearchExamples Class Reference

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Detailed Description

Examples for Case Search

Example 1 - Search for cases by customer with summary attributes in response

This example demonstrates the following:

  • Search for cases based on customer ID. sorting and default page number. Note that the results would be the same even if the default sorting was explicitly specified. In that case, the URL would be /ws/v12/interaction/case?customer=1014&$sort=id&$order=asc.
  • Representation of the summary attributes, since $attribute is not supplied.

XML

Request

Method URL
GET /ws/v12/interaction/case?customer=1014

Request headers

Name Value
X-egain-session Valid session ID
Accept application/xml
Accept-Language en-US

Response
HTTP/1.1 200 OK

Response headers

Name Value
X-egain-session current session ID
Content-Type application/xml

Response body 

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<cases xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/case"
xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"
 xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/platform"
xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/common"
xmlns:ns5="http://bindings.egain.com/ws/model/v12/gen/interaction/folder"
xmlns:ns6="http://bindings.egain.com/ws/model/v12/gen/interaction/customer"
xmlns:ns7="http://bindings.egain.com/ws/model/v12/gen/interaction/contactperson"
xmlns:ns8="http://bindings.egain.com/ws/model/v12/gen/interaction/contactpoint"
xmlns:ns9="http://bindings.egain.com/ws/model/v12/gen/kb"
xmlns:ns10="http://bindings.egain.com/ws/model/v15/gen/kb/edition"
xmlns:ns11="http://bindings.egain.com/ws/model/v15/gen/kb/profile"
xmlns:ns12="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment"
xmlns:ns13="http://bindings.egain.com/ws/model/v12/gen/mail/alias"
xmlns:ns14="http://bindings.egain.com/ws/model/v12/gen/live/entrypoint">
    <case id="1024">
        <link rel="self" href="/system/ws/v12/interaction/case/1024"/>
        <activities>
            <ns2:link rel="activity" href="/system/ws/v12/interaction/activity?case=1024"/>
        </activities>
        <department id="999">
            <ns3:name>Service</ns3:name>
        </department>
        <status>
            <ns4:value>open</ns4:value>
            <ns4:displayValue>Open</ns4:displayValue>
        </status>
        <lastModified date="2016-04-01T02:06:42.000Z">
            <ns4:user id="1002">
                <ns3:name>Frank</ns3:name>
                <ns3:firstName>Frank</ns3:firstName>
                <ns3:lastName>Robert</ns3:lastName>
            </ns4:user>
        </lastModified>
        <dueDate>2016-04-05T07:00:00.000Z</dueDate>
        <owner>
            <user id="1002">
                <ns3:name>Frank</ns3:name>
                <ns3:firstName>Frank</ns3:firstName>
                <ns3:lastName>Robert</ns3:lastName>
            </user>
            <folder id="13">
                <ns5:name>
                    <ns4:value>cases_open</ns4:value>
                    <ns4:displayValue>Open</ns4:displayValue>
                </ns5:name>
            </folder>
        </owner>
        <customer id="1014">
            <ns6:link rel="customer" href="/system/ws/v12/interaction/customer/1014"/>
            <ns6:customerName>Steve Tytler</ns6:customerName>
        </customer>
        <severity>
            <ns4:value>urgent</ns4:value>
            <ns4:displayValue>Urgent</ns4:displayValue>
        </severity>
        <subject>Sound is not clear [#1024]</subject>
    </case>
    <paginationInfo>
        <ns4:count>1</ns4:count>
        <ns4:pagenum>1</ns4:pagenum>
        <ns4:pagesize>25</ns4:pagesize>
    </paginationInfo>
</cases>

     

JSON

Request

Method URL
GET /ws/v12/interaction/case?customer=1014

Request headers

Name Value
X-egain-session Valid session ID
Accept application/json
Accept-Language en-US

Response
HTTP/1.1 200 OK

Response headers

Name Value
X-egain-session current session ID
Content-Type application/json

Response body 

{
    "case": [
        {
            "link": {
                "rel": "self",
                "href": "/system/ws/v12/interaction/case/1024"
            },
            "activities": {
                "link": {
                    "rel": "activity",
                    "href": "/system/ws/v12/interaction/activity?case=1024"
                }
            },
            "department": {
                "name": "Service",
                "id": 999
            },
            "status": {
                "value": "open",
                "displayValue": "Open"
            },
            "lastModified": {
                "user": {
                    "name": "Frank",
                    "firstName": "Frank",
                    "lastName": "Robert",
                    "id": 1002
                },
                "date": "2016-04-01T02:06:42.000Z"
            },
            "dueDate": "2016-04-05T07:00:00.000Z",
            "owner": {
                "user": {
                    "name": "Frank",
                    "firstName": "Frank",
                    "lastName": "Robert",
                    "id": 1002
                },
                "folder": {
                    "name": {
                        "value": "cases_open",
                        "displayValue": "Open"
                    },
                    "id": 13
                }
            },
            "customer": {
                "link": {
                    "rel": "customer",
                    "href": "/system/ws/v12/interaction/customer/1014"
                },
                "customerName": "Steve Tytler",
                "id": 1014
            },
            "severity": {
                "value": "urgent",
                "displayValue": "Urgent"
            },
            "subject": "Sound is not clear [#1024]",
            "id": 1024
        }
    ],
    "paginationInfo": {
        "count": 1,
        "pagenum": 1,
        "pagesize": 25
    }
}

     

Example 2 - Search for cases by status and custom attribute, with range parameters

This example demonstrates the following:

  • Search cases based on status and a custom attribute.
  • Using range values.
  • Sorting on department name.
  • Retrieving all case attributes.

XML

Request

Method URL
GET /ws/v12/interaction/case?custom.work_status=Pending&status=open&$attribute=all&$sort=department&$order=asc&$rangestart=2&$rangesize=2

Request headers

Name Value
X-egain-session Valid session ID
Accept application/xml
Accept-Language en-US

Response
HTTP/1.1 200 OK

Response headers

Name Value
X-egain-session current session ID
Content-Type application/xml

Response body 

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<cases xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/case"
xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"
 xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/platform"
xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/common"
xmlns:ns5="http://bindings.egain.com/ws/model/v12/gen/interaction/folder"
xmlns:ns6="http://bindings.egain.com/ws/model/v12/gen/interaction/customer"
xmlns:ns7="http://bindings.egain.com/ws/model/v12/gen/interaction/contactperson"
xmlns:ns8="http://bindings.egain.com/ws/model/v12/gen/interaction/contactpoint"
xmlns:ns9="http://bindings.egain.com/ws/model/v12/gen/kb"
xmlns:ns10="http://bindings.egain.com/ws/model/v15/gen/kb/edition"
xmlns:ns11="http://bindings.egain.com/ws/model/v15/gen/kb/profile"
xmlns:ns12="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment"
xmlns:ns13="http://bindings.egain.com/ws/model/v12/gen/mail/alias"
xmlns:ns14="http://bindings.egain.com/ws/model/v12/gen/live/entrypoint">
    <case id="1000">
        <link rel="self" href="/system/ws/v12/interaction/case/1000"/>
        <activities>
            <ns2:link rel="activity" href="/system/ws/v12/interaction/activity?case=1000"/>
        </activities>
        <department id="1000">
            <ns3:name>Finance</ns3:name>
        </department>
        <status>
            <ns4:value>ready_for_closure</ns4:value>
            <ns4:displayValue>Ready for closure</ns4:displayValue>
        </status>
        <lastModified date="2016-04-01T01:52:54.000Z">
            <ns4:user id="1002">
                <ns3:name>Frank</ns3:name>
                <ns3:firstName>Frank</ns3:firstName>
                <ns3:lastName>Robert</ns3:lastName>
            </ns4:user>
        </lastModified>
        <dueDate>2016-04-20T07:00:00.000Z</dueDate>
        <owner>
            <user id="1002">
                <ns3:name>Frank</ns3:name>
                <ns3:firstName>Frank</ns3:firstName>
                <ns3:lastName>Robert</ns3:lastName>
            </user>
            <folder id="13">
                <ns5:name>
                    <ns4:value>cases_open</ns4:value>
                    <ns4:displayValue>Open</ns4:displayValue>
                </ns5:name>
            </folder>
        </owner>
        <customer id="1000">
            <ns6:link rel="customer" href="/system/ws/v12/interaction/customer/1000"/>
            <ns6:customerName>John Russel Tierney</ns6:customerName>
        </customer>
        <severity>
            <ns4:value>medium</ns4:value>
            <ns4:displayValue>Medium</ns4:displayValue>
        </severity>
        <subject>Charging is too slow [#1000]</subject>
        <originatingChannel>
            <ns4:value>Call_Track</ns4:value>
            <ns4:displayValue>Calltrack</ns4:displayValue>
        </originatingChannel>
        <created date="2015-02-10T23:07:47.000Z">
            <ns4:user id="1002">
                <ns3:name>Frank</ns3:name>
                <ns3:firstName>Frank</ns3:firstName>
                <ns3:lastName>Robert</ns3:lastName>
            </ns4:user>
        </created>
        <description>The charger being used for not of the recommended configuration</description>
        <solution>Change the changer to a recommended configuration</solution>
        <userLastWorked id="1002">
            <ns3:name>Frank</ns3:name>
            <ns3:firstName>Frank</ns3:firstName>
            <ns3:lastName>Robert</ns3:lastName>
        </userLastWorked>
        <customAttributes>
            <ns4:customAttribute>
                <ns4:attribName>work_status</ns4:attribName>
                <ns4:attribValues>
                    <ns4:attribValue>
                        <ns4:value>Pending</ns4:value>
                    </ns4:attribValue>
                </ns4:attribValues>
            </ns4:customAttribute>
        </customAttributes>
        <notes rel="note" href="/system/ws/v12/interaction/case/1000/note"/>
    </case>
    <case id="1016">
        <link rel="self" href="/system/ws/v12/interaction/case/1016"/>
        <activities>
            <ns2:link rel="activity" href="/system/ws/v12/interaction/activity?case=1016"/>
        </activities>
        <department id="999">
            <ns3:name>Service</ns3:name>
        </department>
        <status>
            <ns4:value>open</ns4:value>
            <ns4:displayValue>Open</ns4:displayValue>
        </status>
        <lastModified date="2015-03-18T22:12:51.000Z">
            <ns4:user id="1002">
                <ns3:name>Frank</ns3:name>
                <ns3:firstName>Frank</ns3:firstName>
                <ns3:lastName>Robert</ns3:lastName>
            </ns4:user>
        </lastModified>
        <owner>
            <user id="1004">
                <ns3:name>a3</ns3:name>
            </user>
        </owner>
        <customer id="1000">
            <ns6:link rel="customer" href="/system/ws/v12/interaction/customer/1000"/>
            <ns6:customerName>John Russel Tierney</ns6:customerName>
        </customer>
        <severity>
            <ns4:value>medium</ns4:value>
            <ns4:displayValue>Medium</ns4:displayValue>
        </severity>
        <subject>No Subject[#1016]</subject>
        <originatingChannel>
            <ns4:value>Email</ns4:value>
            <ns4:displayValue>Email</ns4:displayValue>
        </originatingChannel>
        <created date="2015-03-18T22:12:51.000Z">
            <ns4:user id="1004">
                <ns3:name>a3</ns3:name>
            </ns4:user>
        </created>
        <userLastWorked id="1004">
            <ns3:name>a3</ns3:name>
        </userLastWorked>
        <customAttributes>
            <ns4:customAttribute>
                <ns4:attribName>work_status</ns4:attribName>
                <ns4:attribValues>
                    <ns4:attribValue>
                        <ns4:value>Pending</ns4:value>
                    </ns4:attribValue>
                </ns4:attribValues>
            </ns4:customAttribute>
        </customAttributes>
        <notes rel="note" href="/system/ws/v12/interaction/case/1016/note"/>
    </case>
</cases>

     

JSON

Request

Method URL
GET /ws/v12/interaction/case?custom.work_status=Pending&status=open&$attribute=all&$sort=department&$order=asc&$rangestart=2&$rangesize=2

Request headers

Name Value
X-egain-session Valid session ID
Accept application/json
Accept-Language en-US

Response
HTTP/1.1 200 OK

Response headers

Name Value
X-egain-session current session ID
Content-Type application/json

Response body 

{
    "case": [
        {
            "link": {
                "rel": "self",
                "href": "/system/ws/v12/interaction/case/1000"
            },
            "activities": {
                "link": {
                    "rel": "activity",
                    "href": "/system/ws/v12/interaction/activity?case=1000"
                }
            },
            "department": {
                "name": "Finance",
                "id": 1000
            },
            "status": {
                "value": "ready_for_closure",
                "displayValue": "Ready for closure"
            },
            "lastModified": {
                "user": {
                    "name": "Frank",
                    "firstName": "Frank",
                    "lastName": "Robert",
                    "id": 1002
                },
                "date": "2016-04-01T01:52:54.000Z"
            },
            "dueDate": "2016-04-20T07:00:00.000Z",
            "owner": {
                "user": {
                    "name": "Frank",
                    "firstName": "Frank",
                    "lastName": "Robert",
                    "id": 1002
                },
                "folder": {
                    "name": {
                        "value": "cases_open",
                        "displayValue": "Open"
                    },
                    "id": 13
                }
            },
            "customer": {
                "link": {
                    "rel": "customer",
                    "href": "/system/ws/v12/interaction/customer/1000"
                },
                "customerName": "John Russel Tierney",
                "id": 1000
            },
            "severity": {
                "value": "medium",
                "displayValue": "Medium"
            },
            "subject": "Charging is too slow [#1000]",
            "originatingChannel": {
                "value": "Call_Track",
                "displayValue": "Calltrack"
            },
            "created": {
                "user": {
                    "name": "Frank",
                    "firstName": "Frank",
                    "lastName": "Robert",
                    "id": 1002
                },
                "date": "2015-02-10T23:07:47.000Z"
            },
            "description": "The charger being used for not of the recommended configuration",
            "solution": "Change the changer to a recommended configuration",
            "userLastWorked": {
                "name": "Frank",
                "firstName": "Frank",
                "lastName": "Robert",
                "id": 1002
            },
            "customAttributes": {
                "customAttribute": [
                    {
                        "attribName": "work_status",
                        "attribValues": {
                            "attribValue": [
                                {
                                    "value": "Pending"
                                }
                            ]
                        }
                    }
                ]
            },
            "notes": [
              {
                "rel": "note",
                "href": "/system/ws/v12/interaction/case/1000/note"
              }
            ],
            "id": 1000
        },
        {
            "link": {
                "rel": "self",
                "href": "/system/ws/v12/interaction/case/1016"
            },
            "activities": {
                "link": {
                    "rel": "activity",
                    "href": "/system/ws/v12/interaction/activity?case=1016"
                }
            },
            "department": {
                "name": "Service",
                "id": 999
            },
            "status": {
                "value": "open",
                "displayValue": "Open"
            },
            "lastModified": {
                "user": {
                    "name": "Frank",
                    "firstName": "Frank",
                    "lastName": "Robert",
                    "id": 1002
                },
                "date": "2015-03-18T22:12:51.000Z"
            },
            "owner": {
                "user": {
                    "name": "a3",
                    "id": 1004
                }
            },
            "customer": {
                "link": {
                    "rel": "customer",
                    "href": "/system/ws/v12/interaction/customer/1000"
                },
                "customerName": "John Russel Tierney",
                "id": 1000
            },
            "severity": {
                "value": "medium",
                "displayValue": "Medium"
            },
            "subject": "No Subject[#1016]",
            "originatingChannel": {
                "value": "Email",
                "displayValue": "Email"
            },
            "created": {
                "user": {
                    "name": "a3",
                    "id": 1004
                },
                "date": "2015-03-18T22:12:51.000Z"
            },
            "userLastWorked": {
                "name": "a3",
                "id": 1004
            },
            "customAttributes": {
                "customAttribute": [
                    {
                        "attribName": "work_status",
                        "attribValues": {
                            "attribValue": [
                                {
                                    "value": "Pending"
                                }
                            ]
                        }
                    }
                ]
            },
            "notes": [
              {
                "rel": "note",
                "href": "/system/ws/v12/interaction/case/1016/note"
              }
            ],
            "id": 1016
        }
    ]
}

     

Example 3 - Search for cases by multiple attributes with pagination parameters

This example demonstrates the following:

  • Search cases based on status, customer's email address and phone number.
  • Specifying the pagination parameters (pagenum and pagesize). The response also shows the links to the previous and next page.
  • Specifying an additional custom attribute to be sent in the response, along with the summary attributes.
  • Sorting on custom attribute.

XML

Request

Method URL
GET ws/v12/interaction/case?$attribute=custom.work_status&status=closed&phone=1001001000&email=johnt@customer.com&$pagenum=2&$pagesize=2&$sort=custom.work_status

Request headers

Name Value
X-egain-session Valid session ID
Accept application/xml
Accept-Language en-US

Response
HTTP/1.1 200 OK

Response headers

Name Value
X-egain-session current session ID
Content-Type application/xml

Response body 

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<cases xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/case"
xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"
 xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/platform"
xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/common"
xmlns:ns5="http://bindings.egain.com/ws/model/v12/gen/interaction/folder"
xmlns:ns6="http://bindings.egain.com/ws/model/v12/gen/interaction/customer"
xmlns:ns7="http://bindings.egain.com/ws/model/v12/gen/interaction/contactperson"
xmlns:ns8="http://bindings.egain.com/ws/model/v12/gen/interaction/contactpoint"
xmlns:ns9="http://bindings.egain.com/ws/model/v12/gen/kb"
xmlns:ns10="http://bindings.egain.com/ws/model/v15/gen/kb/edition"
xmlns:ns11="http://bindings.egain.com/ws/model/v15/gen/kb/profile"
xmlns:ns12="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment"
xmlns:ns13="http://bindings.egain.com/ws/model/v12/gen/mail/alias"
xmlns:ns14="http://bindings.egain.com/ws/model/v12/gen/live/entrypoint">
    <case id="1006">
        <link rel="self" href="/system/ws/v12/interaction/case/1006"/>
        <activities>
            <ns2:link rel="activity" href="/system/ws/v12/interaction/activity?case=1006"/>
        </activities>
        <department id="1000">
            <ns3:name>Sales</ns3:name>
        </department>
        <status>
            <ns4:value>closed</ns4:value>
            <ns4:displayValue>Closed</ns4:displayValue>
        </status>
        <lastModified date="2016-04-01T02:00:30.000Z">
            <ns4:user id="12">
                <ns3:name>system</ns3:name>
                <ns3:firstName>System</ns3:firstName>
                <ns3:lastName>Services</ns3:lastName>
            </ns4:user>
        </lastModified>
        <dueDate>2016-04-29T07:00:00.000Z</dueDate>
        <owner>
            <user id="1002">
                <ns3:name>Frank</ns3:name>
                <ns3:firstName>Frank</ns3:firstName>
                <ns3:lastName>Robert</ns3:lastName>
            </user>
            <folder id="14">
                <ns5:name>
                    <ns4:value>cases_closed</ns4:value>
                    <ns4:displayValue>Closed</ns4:displayValue>
                </ns5:name>
            </folder>
        </owner>
        <customer id="1000">
            <ns6:link rel="customer" href="/system/ws/v12/interaction/customer/1000"/>
            <ns6:customerName>John Russel Tierney</ns6:customerName>
        </customer>
        <severity>
            <ns4:value>medium</ns4:value>
            <ns4:displayValue>Medium</ns4:displayValue>
        </severity>
        <subject>Issue with volume control [#1006]</subject>
        <customAttributes>
            <ns4:customAttribute>
                <ns4:attribName>work_status</ns4:attribName>
                <ns4:attribValues>
                    <ns4:attribValue>
                        <ns4:value>Done</ns4:value>
                    </ns4:attribValue>
                </ns4:attribValues>
            </ns4:customAttribute>
        </customAttributes>
    </case>
    <case id="1003">
        <link rel="self" href="/system/ws/v12/interaction/case/1003"/>
        <activities>
            <ns2:link rel="activity" href="/system/ws/v12/interaction/activity?case=1003"/>
        </activities>
        <department id="999">
            <ns3:name>Service</ns3:name>
        </department>
        <status>
            <ns4:value>closed</ns4:value>
            <ns4:displayValue>Closed</ns4:displayValue>
        </status>
        <lastModified date="2016-04-01T01:58:11.000Z">
            <ns4:user id="1002">
                <ns3:name>Frank</ns3:name>
                <ns3:firstName>Frank</ns3:firstName>
                <ns3:lastName>Robert</ns3:lastName>
            </ns4:user>
        </lastModified>
        <dueDate>2016-04-13T07:00:00.000Z</dueDate>
        <owner>
            <user id="1002">
                <ns3:name>Frank</ns3:name>
                <ns3:firstName>Frank</ns3:firstName>
                <ns3:lastName>Robert</ns3:lastName>
            </user>
            <folder id="14">
                <ns5:name>
                    <ns4:value>cases_closed</ns4:value>
                    <ns4:displayValue>Closed</ns4:displayValue>
                </ns5:name>
            </folder>
        </owner>
        <customer id="1000">
            <ns6:link rel="customer" href="/system/ws/v12/interaction/customer/1000"/>
            <ns6:customerName>John Russel Tierney</ns6:customerName>
        </customer>
        <severity>
            <ns4:value>high</ns4:value>
            <ns4:displayValue>High</ns4:displayValue>
        </severity>
        <subject>Faulty screen[#1003]</subject>
        <customAttributes>
            <ns4:customAttribute>
                <ns4:attribName>work_status</ns4:attribName>
                <ns4:attribValues>
                    <ns4:attribValue>
                        <ns4:value>In Progress</ns4:value>
                    </ns4:attribValue>
                </ns4:attribValues>
            </ns4:customAttribute>
        </customAttributes>
    </case>
    <paginationInfo>
        <ns4:count>5</ns4:count>
        <ns4:pagenum>2</ns4:pagenum>
        <ns4:pagesize>2</ns4:pagesize>
        <ns4:link rel="prev" href="/system/ws/v12/interaction/case?$attribute=custom.work_status&amp;status=closed&amp;phone=1001001000&amp;email=johnt@customer.com&amp;$pagenum=1&amp;$pagesize=2&amp;$sort=custom.work_status"/>
        <ns4:link rel="next" href="/system/ws/v12/interaction/case?$attribute=custom.work_status&amp;status=closed&amp;phone=1001001000&amp;email=johnt@customer.com&amp;$pagenum=3&amp;$pagesize=2&amp;$sort=custom.work_status"/>
    </paginationInfo>
</cases>

     

JSON

Request

Method URL
GET ws/v12/interaction/case?$attribute=custom.work_status&status=closed&phone=1001001000&email=johnt@customer.com&$pagenum=2&$pagesize=2&$sort=custom.work_status

Request headers

Name Value
X-egain-session Valid session ID
Accept application/json
Accept-Language en-US

Response
HTTP/1.1 200 OK

Response headers

Name Value
X-egain-session current session ID
Content-Type application/json

Response body 

{
    "case": [
        {
            "link": {
                "rel": "self",
                "href": "/system/ws/v12/interaction/case/1006"
            },
            "activities": {
                "link": {
                    "rel": "activity",
                    "href": "/system/ws/v12/interaction/activity?case=1006"
                }
            },
            "department": {
                "name": "Sales",
                "id": 1000
            },
            "status": {
                "value": "closed",
                "displayValue": "Closed"
            },
            "lastModified": {
                "user": {
                    "name": "system",
                    "firstName": "System",
                    "lastName": "Services",
                    "id": 12
                },
                "date": "2016-04-01T02:00:30.000Z"
            },
            "dueDate": "2016-04-29T07:00:00.000Z",
            "owner": {
                "user": {
                    "name": "Frank",
                    "firstName": "Frank",
                    "lastName": "Robert",
                    "id": 1002
                },
                "folder": {
                    "name": {
                        "value": "cases_closed",
                        "displayValue": "Closed"
                    },
                    "id": 14
                }
            },
            "customer": {
                "link": {
                    "rel": "customer",
                    "href": "/system/ws/v12/interaction/customer/1000"
                },
                "customerName": "John Russel Tierney",
                "id": 1000
            },
            "severity": {
                "value": "medium",
                "displayValue": "Medium"
            },
            "subject": "Issue with volume control [#1006]",
            "customAttributes": {
                "customAttribute": [
                    {
                        "attribName": "work_status",
                        "attribValues": {
                            "attribValue": [
                                {
                                    "value": "Done"
                                }
                            ]
                        }
                    }
                ]
            },
            "id": 1006
        },
        {
            "link": {
                "rel": "self",
                "href": "/system/ws/v12/interaction/case/1003"
            },
            "activities": {
                "link": {
                    "rel": "activity",
                    "href": "/system/ws/v12/interaction/activity?case=1003"
                }
            },
            "department": {
                "name": "Service",
                "id": 999
            },
            "status": {
                "value": "closed",
                "displayValue": "Closed"
            },
            "lastModified": {
                "user": {
                    "name": "Frank",
                    "firstName": "Frank",
                    "lastName": "Robert",
                    "id": 1002
                },
                "date": "2016-04-01T01:58:11.000Z"
            },
            "dueDate": "2016-04-13T07:00:00.000Z",
            "owner": {
                "user": {
                    "name": "Frank",
                    "firstName": "Frank",
                    "lastName": "Robert",
                    "id": 1002
                },
                "folder": {
                    "name": {
                        "value": "cases_closed",
                        "displayValue": "Closed"
                    },
                    "id": 14
                }
            },
            "customer": {
                "link": {
                    "rel": "customer",
                    "href": "/system/ws/v12/interaction/customer/1000"
                },
                "customerName": "John Russel Tierney",
                "id": 1000
            },
            "severity": {
                "value": "high",
                "displayValue": "High"
            },
            "subject": "Faulty screen[#1003]",
            "customAttributes": {
                "customAttribute": [
                    {
                        "attribName": "work_status",
                        "attribValues": {
                            "attribValue": [
                                {
                                    "value": "In Progress"
                                }
                            ]
                        }
                    }
                ]
            },
            "id": 1003
        }
    ],
    "paginationInfo": {
        "count": 5,
        "pagenum": 2,
        "pagesize": 2,
        "link": [
            {
                "rel": "prev",
                "href": "/system/ws/v12/interaction/case?$attribute=custom.work_status&status=closed&phone=1001001000&email=johnt@customer.com&$pagenum=1&$pagesize=2&$sort=custom.work_status"
            },
            {
                "rel": "next",
                "href": "/system/ws/v12/interaction/case?$attribute=custom.work_status&status=closed&phone=1001001000&email=johnt@customer.com&$pagenum=3&$pagesize=2&$sort=custom.work_status"
            }
        ]
    }
}