This example demonstrates the following:
Request
| Method | URL |
|---|---|
| GET | /ws/v19/clientapplications/messaging/conversation/d821dec8-eff2-4082-a99a-0f691ddde50e |
Request headers
| Name | Value |
|---|---|
| Authorization | Bearer 082c60a9-6a3c-4880-848c-9af92f074e8d |
| Accept | application/xml |
| Accept-Language | en-US |
Response
HTTP/1.1 200 OK
Response headers
| Name | Value |
|---|---|
| Content-Type | application/xml |
Response body
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<ns9:conversation xmlns="http://bindings.egain.com/ws/model/v19/gen/live/entrypoint" xmlns:ns2="http://bindings.egain.com/ws/model/v19/gen/platform" xmlns:ns3="http://bindings.egain.com/ws/model/v19/gen/common" xmlns:ns4="http://bindings.egain.com/ws/model/v19/gen/kb" xmlns:ns5="http://bindings.egain.com/ws/model/v19/gen/kb/edition" xmlns:ns6="http://bindings.egain.com/ws/model/v19/gen/kb/profile" xmlns:ns7="http://bindings.egain.com/ws/model/v19/gen/common/attribute" xmlns:ns8="http://bindings.egain.com/ws/model/v19/gen/platform/security" xmlns:ns9="http://bindings.egain.com/ws/model/v19/gen/live/conversation" xmlns:ns10="http://bindings.egain.com/ws/model/v19/gen/interaction/activity" xmlns:ns11="http://bindings.egain.com/ws/model/v19/gen/interaction/case" xmlns:ns12="http://bindings.egain.com/ws/model/v19/gen/interaction/folder" xmlns:ns13="http://bindings.egain.com/ws/model/v19/gen/interaction/customer" xmlns:ns14="http://bindings.egain.com/ws/model/v19/gen/interaction/contactperson" xmlns:ns15="http://bindings.egain.com/ws/model/v19/gen/interaction/contactpoint" xmlns:ns16="http://bindings.egain.com/ws/model/v19/gen/interaction/attachment" xmlns:ns17="http://bindings.egain.com/ws/model/v19/gen/mail/alias" id="d821dec8-eff2-4082-a99a-0f691ddde50e">
<ns9:activity id="1071">
<ns10:created date="2019-04-01T17:37:28.000Z"/>
<ns10:subject>Bill Related</ns10:subject>
<ns10:customer id="1005">
<ns13:contacts>
<ns14:contact>
<ns14:firstName>John</ns14:firstName>
<ns14:lastName>Tierney</ns14:lastName>
<ns14:customAttributes>
<ns3:customAttribute>
<ns3:attribName>preferredcontact</ns3:attribName>
<ns3:attribValues>
<ns3:attribValue>
<ns3:value>email</ns3:value>
<ns3:displayValue>Email</ns3:displayValue>
</ns3:attribValue>
</ns3:attribValues>
</ns3:customAttribute>
</ns14:customAttributes>
<ns14:phone>
<ns15:type>
<ns3:value>mobile</ns3:value>
</ns15:type>
<ns15:phoneNo>7785451199</ns15:phoneNo>
<ns15:countryCode>44</ns15:countryCode>
</ns14:phone>
</ns14:contact>
</ns13:contacts>
</ns10:customer>
<ns10:payload>
<ns10:chat>
<ns10:entryPoint id="1000"/>
<ns10:clientInfo>
<ns10:referrerUrl>http://www.cisco.com/cisco-support/</ns10:referrerUrl>
<ns10:referrerName>Cisco Support</ns10:referrerName>
<ns10:isRichTextSupported>true</ns10:isRichTextSupported>
<ns10:timeOffset>-180</ns10:timeOffset>
</ns10:clientInfo>
<ns10:messages>
<ns10:message id="9644299028">
<ns10:type>
<ns10:value>text/html</ns10:value>
</ns10:type>
<ns10:content>Bill Related</ns10:content>
<ns10:sender>
<ns10:type>customer</ns10:type>
<ns10:customer>
<ns13:customerName>John Tierney</ns13:customerName>
</ns10:customer>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:37:28.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="3986364419">
<ns10:type>
<ns10:value>assigned</ns10:value>
<ns10:user>
<ns2:name>Paul Bruman</ns2:name>
<ns2:screenName>Advisor Paul</ns2:screenName>
</ns10:user>
</ns10:type>
<ns10:content>You are now chatting with Advisor Paul</ns10:content>
<ns10:sender>
<ns10:type>system</ns10:type>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:37:30.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="5255790124">
<ns10:type>
<ns10:value>text/html</ns10:value>
</ns10:type>
<ns10:content>Hi, I am customer</ns10:content>
<ns10:sender>
<ns10:type>customer</ns10:type>
<ns10:customer>
<ns13:customerName>John Tierney</ns13:customerName>
</ns10:customer>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:37:49.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="7789744095">
<ns10:type>
<ns10:value>text/html</ns10:value>
</ns10:type>
<ns10:content>Hi, I am advisor </ns10:content>
<ns10:sender>
<ns10:type>user</ns10:type>
<ns10:user>
<ns2:name>Paul Bruman</ns2:name>
<ns2:screenName>Advisor Paul</ns2:screenName>
</ns10:user>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:37:58.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="4753150755">
<ns10:type>
<ns10:value>enableOffRecordMessages</ns10:value>
</ns10:type>
<ns10:content>Your messages are now off-record and will not be saved.</ns10:content>
<ns10:sender>
<ns10:type>system</ns10:type>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:38:04.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="6633377761">
<ns10:type>
<ns10:value>text/html</ns10:value>
</ns10:type>
<ns10:content><i>Message has been removed.</i></ns10:content>
<ns10:sender>
<ns10:type>customer</ns10:type>
<ns10:customer>
<ns13:customerName>John Tierney</ns13:customerName>
</ns10:customer>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:38:08.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="4916379701">
<ns10:type>
<ns10:value>disableOffRecordMessages</ns10:value>
</ns10:type>
<ns10:content>Your messages are now on record.</ns10:content>
<ns10:sender>
<ns10:type>system</ns10:type>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:38:15.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="2605611002">
<ns10:type>
<ns10:value>uploadAttachment</ns10:value>
</ns10:type>
<ns10:content>John Tierney sent an attachment bill.png</ns10:content>
<ns10:attachments>
<ns16:attachment id="1057">
<ns16:fileName>bill.png</ns16:fileName>
<ns16:contentType>image/png</ns16:contentType>
<ns16:size>4281</ns16:size>
<ns16:contentUrl>/system/ws/v19/clientapplications/stream/3335373632463433333833363644344337353539333235393445364637323635353636463436364436433634353334463539344636313332353532423331363833303437333933373641363835413639373933343437364335353334363135343736343833383446333134453334344334443741353536353639333036463445354133333339343636373441363635413538324637313242304430413338363336423334324637313445324234323631344334363333343432423535353236453246343235303531364537313439364236413530373936413538363237303635373936323646344237393541363534453338363837353336333233393643343836323643363536323332373233393331343436373531353437323446373034343741364636353444374136333639364236433631304430413538364437313333363836373733373136443330343237363539344233323437374136373432343432423435344533353536363537413536343536373336353437343437373435333432373037363445333837313741344536363641343532463732364234313643363633313246373433393534364134363535343633363734373336353645333134383242333534343437373934333332304430413741333236313535333136343741363536343533343833373535364336453533324237363733353737413531364333393530343934453639344337323741333637313338333734383541364134463331324635333246363437413741364137413541353133443344</ns16:contentUrl>
</ns16:attachment>
</ns10:attachments>
<ns10:sender>
<ns10:type>customer</ns10:type>
<ns10:customer>
<ns13:customerName>John Tierney</ns13:customerName>
</ns10:customer>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:38:20.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="1839852572">
<ns10:type>
<ns10:value>acceptAttachment</ns10:value>
</ns10:type>
<ns10:content>Advisor Paul accepted attachment bill.png</ns10:content>
<ns10:attachments>
<ns16:attachment id="1057">
<ns16:fileName>bill.png</ns16:fileName>
<ns16:contentType>image/png</ns16:contentType>
<ns16:size>4281</ns16:size>
<ns16:contentUrl>/system/ws/v19/clientapplications/stream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ns16:contentUrl>
</ns16:attachment>
</ns10:attachments>
<ns10:sender>
<ns10:type>user</ns10:type>
<ns10:user>
<ns2:name>Paul Bruman</ns2:name>
<ns2:screenName>Advisor Paul</ns2:screenName>
</ns10:user>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:38:23.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="9840239260">
<ns10:type>
<ns10:value>uploadAttachment</ns10:value>
</ns10:type>
<ns10:content>John Tierney sent an attachment error.png</ns10:content>
<ns10:attachments>
<ns16:attachment>
<ns16:fileName>error.png</ns16:fileName>
<ns16:contentType>image/png</ns16:contentType>
<ns16:size>326</ns16:size>
</ns16:attachment>
</ns10:attachments>
<ns10:sender>
<ns10:type>customer</ns10:type>
<ns10:customer>
<ns13:customerName>John Tierney</ns13:customerName>
</ns10:customer>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:38:29.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="3286899065">
<ns10:type>
<ns10:value>rejectAttachment</ns10:value>
</ns10:type>
<ns10:content>Advisor Paul rejected attachment error.png</ns10:content>
<ns10:sender>
<ns10:type>user</ns10:type>
<ns10:user>
<ns2:name>Paul Bruman</ns2:name>
<ns2:screenName>Advisor Paul</ns2:screenName>
</ns10:user>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:38:32.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="2588747104">
<ns10:type>
<ns10:value>uploadAttachment</ns10:value>
</ns10:type>
<ns10:content>You have received an Attachment: logo.gif</ns10:content>
<ns10:attachments>
<ns16:attachment id="1059">
<ns16:fileName>logo.gif</ns16:fileName>
<ns16:contentType>image/gif</ns16:contentType>
<ns16:size>1519</ns16:size>
<ns16:contentUrl>/system/ws/v19/clientapplications/stream/3335373632463433333833363644344337353539333235393445364637323635353636463436364436433535364334413737373735333734364637383634363636463437363333393635333132463443374136373635343234443338324237393536363933343535353235413637333536423537353137373735343235413636354133333339343636373441363635413538324637313242304430413338363336423334324637313445324234323631344334363333343432423535353236453246343235303531364537313439364236413530373936413538363237303635373936323646344237393541363534453338363837353336333233393643343836323643363536323332373233393331343436373531353437323446373034343741364636353444374136333639364437313733304430413444333633323443373734373734363436463644353437333432373434313642363536343331343432423435344533353536363537413536343536373336353437343437373435333432373037363445333837313741344536363641343532463732364234313643363633313246373433393534364134363535343633363734373336353645333134383242333534343437373934333332304430413741333236313535333136343741363536343533343833373535364336453533324237363733353737413531364333393530343934453639344337323741333637313338333734383541364134463331324635333246363437413741364137413541353133443344</ns16:contentUrl>
</ns16:attachment>
</ns10:attachments>
<ns10:sender>
<ns10:type>user</ns10:type>
<ns10:user>
<ns2:name>Paul Bruman</ns2:name>
<ns2:screenName>Advisor Paul</ns2:screenName>
</ns10:user>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:38:44.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="2885204151">
<ns10:type>
<ns10:value>acceptAttachment</ns10:value>
</ns10:type>
<ns10:content>John Tierney accepted attachment logo.gif</ns10:content>
<ns10:attachments>
<ns16:attachment id="1059">
<ns16:fileName>logo.gif</ns16:fileName>
<ns16:contentType>image/gif</ns16:contentType>
<ns16:size>1519</ns16:size>
<ns16:contentUrl>/system/ws/v19/clientapplications/stream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ns16:contentUrl>
</ns16:attachment>
</ns10:attachments>
<ns10:sender>
<ns10:type>customer</ns10:type>
<ns10:customer>
<ns13:customerName>John Tierney</ns13:customerName>
</ns10:customer>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:39:08.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="1574272194">
<ns10:type>
<ns10:value>uploadAttachment</ns10:value>
</ns10:type>
<ns10:content>You have received an Attachment: offers.gif</ns10:content>
<ns10:attachments>
<ns16:attachment>
<ns16:fileName>offers.gif</ns16:fileName>
<ns16:contentType>image/gif</ns16:contentType>
<ns16:size>687</ns16:size>
</ns16:attachment>
</ns10:attachments>
<ns10:sender>
<ns10:type>user</ns10:type>
<ns10:user>
<ns2:name>Paul Bruman</ns2:name>
<ns2:screenName>Advisor Paul</ns2:screenName>
</ns10:user>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:39:17.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="4330786175">
<ns10:type>
<ns10:value>rejectAttachment</ns10:value>
</ns10:type>
<ns10:content>John Tierney rejected attachment offers.gif</ns10:content>
<ns10:sender>
<ns10:type>customer</ns10:type>
<ns10:customer>
<ns13:customerName>John Tierney</ns13:customerName>
</ns10:customer>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:39:34.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="1970751933">
<ns10:type>
<ns10:value>text/html</ns10:value>
</ns10:type>
<ns10:content><p>Please see attached multiple offers..</p></ns10:content>
<ns10:attachments>
<ns16:attachment id="1061">
<ns16:fileName>offers.png</ns16:fileName>
<ns16:contentType>image/png</ns16:contentType>
<ns16:size>4281</ns16:size>
<ns16:contentUrl>/system/ws/v19/clientapplications/stream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ns16:contentUrl>
</ns16:attachment>
<ns16:attachment id="1062">
<ns16:fileName>logo.gif</ns16:fileName>
<ns16:contentType>image/gif</ns16:contentType>
<ns16:size>1519</ns16:size>
<ns16:contentUrl>/system/ws/v19/clientapplications/stream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ns16:contentUrl>
</ns16:attachment>
</ns10:attachments>
<ns10:sender>
<ns10:type>user</ns10:type>
<ns10:user>
<ns2:name>Paul Bruman</ns2:name>
<ns2:screenName>Advisor Paul</ns2:screenName>
</ns10:user>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:40:14.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="3042760131">
<ns10:type>
<ns10:value>transfer</ns10:value>
<ns10:transfer>
<ns10:type>queue</ns10:type>
<ns10:queue>
<ns2:name>Chat queue</ns2:name>
<ns2:channels>
<ns2:chat>
<ns2:attachmentSettings>
<ns2:isEnabledForCustomer>true</ns2:isEnabledForCustomer>
</ns2:attachmentSettings>
</ns2:chat>
</ns2:channels>
</ns10:queue>
</ns10:transfer>
</ns10:type>
<ns10:content>You have been transferred to queue Chat queue</ns10:content>
<ns10:sender>
<ns10:type>system</ns10:type>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:40:28.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="9795828240">
<ns10:type>
<ns10:value>assigned</ns10:value>
<ns10:user>
<ns2:name>Agnes Jose</ns2:name>
<ns2:screenName>Advisor Agnes</ns2:screenName>
</ns10:user>
</ns10:type>
<ns10:content>You are now chatting with Advisor Agnes</ns10:content>
<ns10:sender>
<ns10:type>system</ns10:type>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:40:30.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="5397231580">
<ns10:type>
<ns10:value>text/html</ns10:value>
</ns10:type>
<ns10:content>Hi, I am manager</ns10:content>
<ns10:sender>
<ns10:type>user</ns10:type>
<ns10:user>
<ns2:name>Agnes Jose</ns2:name>
<ns2:screenName>Advisor Agnes</ns2:screenName>
</ns10:user>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:40:45.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="8979440393">
<ns10:type>
<ns10:value>text/html</ns10:value>
</ns10:type>
<ns10:content>Refer this page</ns10:content>
<ns10:sender>
<ns10:type>user</ns10:type>
<ns10:user>
<ns2:name>Agnes Jose</ns2:name>
<ns2:screenName>Advisor Agnes</ns2:screenName>
</ns10:user>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:40:50.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="3616391687">
<ns10:type>
<ns10:value>pagePush</ns10:value>
<ns10:url>http://www.cisco.com/cisco-support/</ns10:url>
</ns10:type>
<ns10:content>Has sent a page - <a href="http://www.cisco.com/cisco-support/" target="_blank" rel="noopener noreferrer">http://www.cisco.com/cisco-support/</a></ns10:content>
<ns10:sender>
<ns10:type>user</ns10:type>
<ns10:user>
<ns2:name>Agnes Jose</ns2:name>
<ns2:screenName>Advisor Agnes</ns2:screenName>
</ns10:user>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:41:00.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="6964230301">
<ns10:type>
<ns10:value>assigned</ns10:value>
<ns10:user>
<ns2:name>Paul Bruman</ns2:name>
<ns2:screenName>Advisor Paul</ns2:screenName>
</ns10:user>
</ns10:type>
<ns10:content>You are now chatting with Advisor Paul</ns10:content>
<ns10:sender>
<ns10:type>system</ns10:type>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:41:13.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="9217915522">
<ns10:type>
<ns10:value>transfer</ns10:value>
<ns10:transfer>
<ns10:type>agent</ns10:type>
<ns10:user>
<ns2:name>Advisor Paul</ns2:name>
</ns10:user>
</ns10:transfer>
</ns10:type>
<ns10:content>You have been transferred to agent Advisor Paul</ns10:content>
<ns10:sender>
<ns10:type>system</ns10:type>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:41:23.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="6099883010">
<ns10:type>
<ns10:value>text/html</ns10:value>
</ns10:type>
<ns10:content>John Tierney has left the chat</ns10:content>
<ns10:sender>
<ns10:type>system</ns10:type>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:41:23.000Z</ns10:timeStamp>
</ns10:message>
<ns10:message id="6760937304">
<ns10:type>
<ns10:value>complete</ns10:value>
</ns10:type>
<ns10:content>Advisor Paul has ended the chat</ns10:content>
<ns10:sender>
<ns10:type>system</ns10:type>
</ns10:sender>
<ns10:timeStamp>2019-04-01T17:41:28.000Z</ns10:timeStamp>
</ns10:message>
</ns10:messages>
</ns10:chat>
</ns10:payload>
<ns10:customAttributes>
<ns3:customAttribute>
<ns3:attribName>identification_no</ns3:attribName>
<ns3:attribValues>
<ns3:attribValue>
<ns3:value>28733547</ns3:value>
</ns3:attribValue>
</ns3:attribValues>
</ns3:customAttribute>
</ns10:customAttributes>
</ns9:activity>
</ns9:conversation>
Request
| Method | URL |
|---|---|
| GET | /ws/v19/clientapplications/messaging/conversation/d821dec8-eff2-4082-a99a-0f691ddde50e |
Request headers
| Name | Value |
|---|---|
| Authorization | Bearer 082c60a9-6a3c-4880-848c-9af92f074e8d |
| Accept | application/json |
| Accept-Language | en-US |
Response
HTTP/1.1 200 OK
Response headers
| Name | Value |
|---|---|
| Content-Type | application/json |
Response body
{
"activity": {
"created": {
"date": "2019-04-01T17:37:28.000Z"
},
"subject": "Bill Related",
"customer": {
"contacts": {
"contact": [
{
"firstName": "John",
"lastName": "Tierney",
"customAttributes": {
"customAttribute": [
{
"attribName": "preferredcontact",
"attribValues": {
"attribValue": [
{
"value": "email",
"displayValue": "Email"
}
]
}
}
]
},
"phone": [
{
"type": {
"value": "mobile"
},
"phoneNo": "7785451199",
"countryCode": "44"
}
]
}
]
},
"id": 1005
},
"payload": {
"chat": {
"entryPoint": {
"id": 1000
},
"clientInfo": {
"referrerUrl": "http://www.cisco.com/cisco-support/",
"referrerName": "ECE Support",
"isRichTextSupported": true,
"timeOffset": -180
},
"messages": {
"message": [
{
"type": {
"value": "text/html"
},
"content": "Bill Related",
"sender": {
"type": "customer",
"customer": {
"customerName": "John Tierney"
}
},
"timeStamp": "2019-04-01T17:37:28.000Z",
"id": "9644299028"
},
{
"type": {
"value": "assigned",
"user": {
"name": "Paul Bruman",
"screenName": "Advisor Paul"
}
},
"content": "You are now chatting with Advisor Paul",
"sender": {
"type": "system"
},
"timeStamp": "2019-04-01T17:37:30.000Z",
"id": "3986364419"
},
{
"type": {
"value": "text/html"
},
"content": "Hi, I am customer",
"sender": {
"type": "customer",
"customer": {
"customerName": "John Tierney"
}
},
"timeStamp": "2019-04-01T17:37:49.000Z",
"id": "5255790124"
},
{
"type": {
"value": "text/html"
},
"content": "Hi, I am advisor ",
"sender": {
"type": "user",
"user": {
"name": "Paul Bruman",
"screenName": "Advisor Paul"
}
},
"timeStamp": "2019-04-01T17:37:58.000Z",
"id": "7789744095"
},
{
"type": {
"value": "enableOffRecordMessages"
},
"content": "Your messages are now off-record and will not be saved.",
"sender": {
"type": "system"
},
"timeStamp": "2019-04-01T17:38:04.000Z",
"id": "4753150755"
},
{
"type": {
"value": "text/html"
},
"content": "<i>Message has been removed.</i>",
"sender": {
"type": "customer",
"customer": {
"customerName": "John Tierney"
}
},
"timeStamp": "2019-04-01T17:38:08.000Z",
"id": "6633377761"
},
{
"type": {
"value": "disableOffRecordMessages "
},
"content": "Your messages are now on record.",
"sender": {
"type": "system"
},
"timeStamp": "2019-04-01T17:38:15.000Z",
"id": "4916379701"
},
{
"type": {
"value": "uploadAttachment"
},
"content": "John Tierney sent an attachment bill.png",
"attachments": {
"attachment": [
{
"fileName": "bill.png",
"contentType": "image/png",
"size": 4281,
"contentUrl": "/system/ws/v19/clientapplications/stream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
"id": 1057
}
]
},
"sender": {
"type": "customer",
"customer": {
"customerName": "John Tierney"
}
},
"timeStamp": "2019-04-01T17:38:20.000Z",
"id": "2605611002"
},
{
"type": {
"value": "acceptAttachment"
},
"content": "Advisor Paul accepted attachment bill.png",
"attachments": {
"attachment": [
{
"fileName": "bill.png",
"contentType": "image/png",
"size": 4281,
"contentUrl": "/system/ws/v19/clientapplications/stream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
"id": 1057
}
]
},
"sender": {
"type": "user",
"user": {
"name": "Paul Bruman",
"screenName": "Advisor Paul"
}
},
"timeStamp": "2019-04-01T17:38:23.000Z",
"id": "1839852572"
},
{
"type": {
"value": "uploadAttachment"
},
"content": "John Tierney sent an attachment error.png",
"attachments": {
"attachment": [
{
"fileName": "error.png",
"contentType": "image/png",
"size": 326
}
]
},
"sender": {
"type": "customer",
"customer": {
"customerName": "John Tierney"
}
},
"timeStamp": "2019-04-01T17:38:29.000Z",
"id": "9840239260"
},
{
"type": {
"value": "rejectAttachment"
},
"content": "Advisor Paul rejected attachment error.png",
"sender": {
"type": "user",
"user": {
"name": "Paul Bruman",
"screenName": "Advisor Paul"
}
},
"timeStamp": "2019-04-01T17:38:32.000Z",
"id": "3286899065"
},
{
"type": {
"value": "uploadAttachment"
},
"content": "You have received an Attachment: logo.gif",
"attachments": {
"attachment": [
{
"fileName": "logo.gif",
"contentType": "image/gif",
"size": 1519,
"contentUrl": "/system/ws/v19/clientapplications/stream/3441373333323732364435393434343835323439373037413730353436463635343433383644374137323446344435383737373435303641363633323735343333363644333637323446354134313532353334383642353332423739333935313330333534343433363636373335353035413242344634323331363837393734354133333339343636373441363635413538324637313242304430413338363336423334324637313445324234323631344334363333343432423535353236453246343235303531364537313439364236413530373936413538363237303635373936323646344237393541363534453338363837353336333233393643343836323643363536323332373233393331343436373531353437323446373034343741364636353444374136333639364437313733304430413444333633323443373734373734363436463644353437333432373434313642363536343331343432423435344533353536363537413536343536373336353437343437373435333432373037363445333837313741344536363641343532463732364234313643363633313246373433393534364134363535343633363734373336353645333134383242333534343437373934333332304430413741333236313535333136343741363536343533343833373535364336453533324237363733353737413531364333393530343934453639344337323741333637313338333734383541364134463331324635333246363437413741364137413541353133443344",
"id": 1059
}
]
},
"sender": {
"type": "user",
"user": {
"name": "Paul Bruman",
"screenName": "Advisor Paul"
}
},
"timeStamp": "2019-04-01T17:38:44.000Z",
"id": "2588747104"
},
{
"type": {
"value": "acceptAttachment"
},
"content": "John Tierney accepted attachment logo.gif",
"attachments": {
"attachment": [
{
"fileName": "logo.gif",
"contentType": "image/gif",
"size": 1519,
"contentUrl": "/system/ws/v19/clientapplications/stream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
"id": 1059
}
]
},
"sender": {
"type": "customer",
"customer": {
"customerName": "John Tierney"
}
},
"timeStamp": "2019-04-01T17:39:08.000Z",
"id": "2885204151"
},
{
"type": {
"value": "uploadAttachment"
},
"content": "You have received an Attachment: offer.gif",
"attachments": {
"attachment": [
{
"fileName": "offer.gif",
"contentType": "image/gif",
"size": 687
}
]
},
"sender": {
"type": "user",
"user": {
"name": "Paul Bruman",
"screenName": "Advisor Paul"
}
},
"timeStamp": "2019-04-01T17:39:17.000Z",
"id": "1574272194"
},
{
"type": {
"value": "rejectAttachment"
},
"content": "John Tierney rejected attachment offer.gif",
"sender": {
"type": "customer",
"customer": {
"customerName": "John Tierney"
}
},
"timeStamp": "2019-04-01T17:39:34.000Z",
"id": "4330786175"
},
{
"type": {
"value": "text/html"
},
"content": "<p>Please see attached multiple offers..</p>",
"attachments": {
"attachment": [
{
"fileName": "offers.png",
"contentType": "image/png",
"size": 4281,
"contentUrl": "/system/ws/v19/clientapplications/stream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
"id": 1061
},
{
"fileName": "logo.gif",
"contentType": "image/gif",
"size": 1519,
"contentUrl": "/system/ws/v19/clientapplications/stream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
"id": 1062
}
]
},
"sender": {
"type": "user",
"user": {
"name": "Paul Bruman",
"screenName": "Advisor Paul"
}
},
"timeStamp": "2019-04-01T17:40:14.000Z",
"id": "1970751933"
},
{
"type": {
"value": "transfer",
"transfer": {
"type": "queue",
"queue": {
"name": "Chat queue",
"channels": {
"chat": {
"attachmentSettings": {
"isEnabledForCustomer": true
}
}
}
}
}
},
"content": "You have been transferred to queue Chat queue",
"sender": {
"type": "system"
},
"timeStamp": "2019-04-01T17:40:28.000Z",
"id": "3042760131"
},
{
"type": {
"value": "assigned",
"user": {
"name": "Agnes Jose",
"screenName": "Advisor Agnes"
}
},
"content": "You are now chatting with Advisor Agnes",
"sender": {
"type": "system"
},
"timeStamp": "2019-04-01T17:40:30.000Z",
"id": "9795828240"
},
{
"type": {
"value": "text/html"
},
"content": "Hi, I am manager",
"sender": {
"type": "user",
"user": {
"name": "Agnes Jose",
"screenName": "Advisor Agnes"
}
},
"timeStamp": "2019-04-01T17:40:45.000Z",
"id": "5397231580"
},
{
"type": {
"value": "text/html"
},
"content": "Refer this page",
"sender": {
"type": "user",
"user": {
"name": "Agnes Jose",
"screenName": "Advisor Agnes"
}
},
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{
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{
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