Detailed Description

Examples for Create case Note

Example 1 - Create a case note

This example demonstrates the following:

Creating of a note for a case.

XML

Request

Method	URL
POST	`/ws/v12/interaction/case/1001/note`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<note
    xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/notes">
    <content>Case reopened as customer has experienced same issue again while doing transaction.</content>
</note>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/ws/v12/interaction/case/1001/note/1524

JSON

Request

Method	URL
POST	`/ws/v12/interaction/case/1001/note`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
 "content": "Case reopened as customer has experienced same issue again while doing transaction."
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/ws/v12/interaction/case/1001/note/1524