Detailed Description

Examples for Create CallTrack Activity

Example 1 - Create activity for a new case

This example demonstrates the following:

Creating a calltrack activity for a new case.
Using Email address as contactPointData in addition to the required elements.
Assigning the created activity to the logged in user.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity" 
		xmlns:ns1="http://bindings.egain.com/ws/model/v12/gen/platform" 
		xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/common">	 
	<department>
		<ns1:name>Service</ns1:name>
	</department>     
	<type>
		<value>call_track</value>
		<subtype>
			<ns2:value>General</ns2:value>
		</subtype>
	</type>
  	<mode>
		<ns2:value>Inbound</ns2:value>
	</mode>
  	<contactPointData>paul.dermick@customer.com</contactPointData>
	<subject>Summary of Phone call</subject>
</activity>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/1022

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
    "department": {
        "name": "Service"
    },
    "type": {
        "value": "call_track",
        "subtype": {
            "value": "General"
        }
    },
    "mode": {
        "value": "Inbound"
    },
    "contactPointData": "paul.dermick@customer.com",
    "subject": "Summary of Phone call"
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/1023

Example 2 - Create activity for an existing case

This example demonstrates the following: with the following:

Creating a calltrack activity for an existing case.
Using phone number as contactPointData in addition to the required elements.
Assigning the created activity to a different user. The created activity will be assigned to the user with value of login ID specified through 'status.assigned.user.name'.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity" 
		xmlns:ns1="http://bindings.egain.com/ws/model/v12/gen/platform" 
		xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/common" 
        xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment">	 
	<department>
		<ns1:name>Service</ns1:name>
	</department> 
  	<type>
		<value>call_track</value>
		<subtype>
			<ns2:value>General</ns2:value>
		</subtype>
	</type>
	<mode>
		<ns2:value>Inbound</ns2:value>
	</mode>    
  	<contactPointData>987654321</contactPointData>
	<case id ="1026"/>
	<subject>Summary of Phone call</subject>
	<status>
         <assigned>
           <user>
             <ns1:name>agent1</ns1:name> 
           </user>
         </assigned>
      </status>
</activity>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/1024

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
    "department": {
        "name": "Service"
    },
    "type": {
        "value": "call_track",
        "subtype": {
            "value": "General"
        }
    },
    "mode": {
        "value": "Inbound"
    },
    "contactPointData": "987654321",
    "case": {
        "id": "1026"
    },
    "subject": "Summary of Phone call",
    "status": {
        "assigned": {
            "user": {
                "name": "agent1"
            }
        }
    }
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/1025

Example 3 - Create activity with contact person as customer identifier

This example demonstrates the following:

Creating a calltrack activity for a new case.
Using required elements, custom attributes, subject, and content for activity creation.
Using contact person ID as customer identifier.
Using a custom attribute as assigned user identifier. In this example, the custom attribute used is 'acd_extension'.

Request

Method	URL
POST	`/ws/v12/interaction/activity`

XML

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity" 
		xmlns:ns1="http://bindings.egain.com/ws/model/v12/gen/platform" 
		xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/common"
		xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/interaction/customer" 
		xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/contactperson">	 
	<department>
		<ns1:name>Service</ns1:name>
	</department> 
	<mode>
		<ns2:value>Inbound</ns2:value>
	</mode>    
	<type>
		<value>call_track</value>
		<subtype>
			<ns2:value>General</ns2:value>
		</subtype>
	</type>
	<customer>
		<ns3:contactPersons>
			<ns4:contactPerson id="1008">
			</ns4:contactPerson>
		</ns3:contactPersons>
	</customer>
	<subject>Issue in delivered product</subject>
	<status>
		<assigned>
			<user>
				<ns1:customAttributes>
					<ns2:customAttribute>
					<ns2:attribName>acd_extension</ns2:attribName>
					<ns2:attribValues>
						<ns2:attribValue>
							<ns2:value>3476</ns2:value>
						</ns2:attribValue>
					</ns2:attribValues>
				</ns2:customAttribute>
             </ns1:customAttributes>  
           </user>
		</assigned>
     </status>
	  <customAttributes>
		<ns2:customAttribute>
			<ns2:attribName>preferredlang</ns2:attribName>
			<ns2:attribValues>
				<ns2:attribValue>
					<ns2:value>French</ns2:value>
				</ns2:attribValue>
			</ns2:attribValues>
		</ns2:customAttribute>
	</customAttributes>
	<payload>
		<calltrack>
			<contents>
				<content>
					<ns2:type>html</ns2:type>
					<ns2:value><![CDATA[<HTML><HEAD><TITLE></TITLE></HEAD><body><P>Hello...terminator. <BR> <BR> <BR>  Shared information on redeeming points of a rewards card</P></body></HTML>]]></ns2:value>
				</content>
			</contents>
		</calltrack>
	</payload>
</activity>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/1026

JSON

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
    "department": {
        "name": "Service"
    },
    "type": {
        "value": "call_track",
        "subtype": {
            "value": "General"
        }
    },
    "mode": {
        "value": "Inbound"
    },
    "customer": {
        "contactPersons": {
            "contactPerson": [
                {
                    "id": "1008"
                }
            ]
        }
    },
    "subject": "Issue in delivered product",
   "status": {
        "assigned": {
            "user": {
                "customAttributes": {
                    "customAttribute": [
                        {
                            "attribName": "acd_extension",
                            "attribValues": {
                                "attribValue": [
                                    {
                                        "value": "3476"
                                    }
                                ]
                            }
                        }
                    ]
                }
            }
        }
    },
    "customAttributes": {
        "customAttribute": [
            {
                "attribName": "preferredlang",
                "attribValues": {
                    "attribValue": [
                        {
                            "value": "French"
                        }
                    ]
                }
            }
        ]
    },
    "payload": {
        "calltrack": {
            "contents": {
                "content": [
                    {
                        "type": "html",
                        "value": "<HTML><HEAD><TITLE></TITLE></HEAD><body> <P>Hello...terminator. <BR> <BR> <BR>  Shared information on redeeming points of a rewards card</P></body></HTML>"
                    }
                ]
            }
        }
    }
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/1027

Example 4 - Create activity with contact point as customer identifier

This example demonstrates the following:

Creating an outbound calltrack activity for an existing case.
Using only required elements for activity creation.
Using contact point ID as customer identifier.
Assigning the created activity to the logged in user.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity" 
		xmlns:ns1="http://bindings.egain.com/ws/model/v12/gen/platform" 
		xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/common"
		xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/interaction/customer" 
		xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/contactperson"
		xmlns:ns5="http://bindings.egain.com/ws/model/v12/gen/interaction/contactpoint"
		xmlns:ns6="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment">	 
	<department>
		<ns1:name>Service</ns1:name>
	</department> 
	<type>
		<value>call_track</value>
		<subtype>
			<ns2:value>General</ns2:value>
		</subtype>
	</type>
	<mode>
		<ns2:value>Outbound</ns2:value>
	</mode>    
	<customer>
		<ns3:contactPersons>
			<ns4:contactPerson>
				<ns4:contactPoints>
					<ns5:contactPoint id="1030">
					</ns5:contactPoint>
				</ns4:contactPoints>
			</ns4:contactPerson>
		</ns3:contactPersons>
	</customer>
	<case id="1016"/>
	<subject>Summary of Phone call</subject>
</activity>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/1028

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
    "department": {
        "name": "Service"
    },
    "type": {
        "value": "call_track",
        "subtype": {
            "value": "General"
        }
    },
    "mode": {
        "value": "Outbound"
    },
    "customer": {
        "contactPersons": {
            "contactPerson": [
                {
                  "contactPoints": {
                    "contactPoint":[
                      {
                        "id":"1030"
                      }
                    ]
                  }
                }
            ]
        }
    },
    "case": {
        "id": "1016"
    },
    "subject": "Summary of Phone call"
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/1029

Example 5 - Create activity for another user with anonymous customer

This example demonstrates the following:

Creating a calltrack activity for a new case.
Using only required elements for activity creation
Creating the activity for an anonymous customer.
Assigning the created activity to a different user. The created activity will be assigned to the user with value of login ID specified through 'status.assigned.user.name'.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity?anonymousCustomer=yes`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<activity
    xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"
    xmlns:ns1="http://bindings.egain.com/ws/model/v12/gen/platform"
    xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/common" >
    <department>
        <ns1:name>Service</ns1:name>
    </department>
    <mode>
        <ns2:value>Inbound</ns2:value>
    </mode>
    <type>
        <value>call_track</value>
        <subtype>
            <ns2:value>General</ns2:value>
        </subtype>
    </type>
    <subject>Summary of Phone call</subject>
    <status>
        <assigned>
            <user>
                <ns1:name>agent1</ns1:name>
            </user>
        </assigned>
    </status>
</activity>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/1030

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity?anonymousCustomer=yes`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
    "department": {
        "name": "Service"
    },
    "type": {
        "value": "call_track",
        "subtype": {
            "value": "General"
        }
    },
    "mode": {
        "value": "Inbound"
    },
    "subject": "Summary of Phone call",
    "status": {
        "assigned": {
            "user": {
                "name": "agent1"
            }
        }
    }
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/1031

Example 6 - Create activity with anonymous customer

This example demonstrates the following:

Creating a calltrack activity for a new case.
Using only required elements for activity creation.
Creating the activity for an anonymous customer
Capturing the customer email address of the customer through 'contactPointData'.
Assigning the created activity to the logged in user.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity?anonymousCustomer=yes`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity" 
		xmlns:ns1="http://bindings.egain.com/ws/model/v12/gen/platform" 
		xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/common"
        xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment">	 
	<department>
		<ns1:name>Service</ns1:name>
	</department> 
	<mode>
		<ns2:value>Inbound</ns2:value>
	</mode>    
	<type>
		<value>call_track</value>
		<subtype>
			<ns2:value>General</ns2:value>
		</subtype>
	</type>
	<subject>Summary of Phone call</subject>
    <contactPointData>paul.dermick@customer.com</contactPointData>
</activity>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/1032

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity?anonymousCustomer=yes`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
    "department": {
        "name": "Service"
    },
    "type": {
        "value": "call_track",
        "subtype": {
            "value": "General"
        }
    },
    "mode": {
        "value": "Inbound"
    },
  "contactPointData": "paul.dermick@customer.com",
    "subject": "Summary of Phone call"
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/1033

Example 7 - Create a calltrack activity with all attributes including attachment, using XML/JSON as content-type

This example demonstrates the following: creating an inbound calltrack activity with the following:

Creating an inbound calltrack activity for an existing case.
Creating the activity with all required and optional elements, including attachments.
Using Customer ID as the customer identifier.
Assigning the created activity to a different user. The created activity will be assigned to the user with ID specified through 'status.assigned.user.id'.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<activity 	xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"  
		xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform" 
		xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common"  
		xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment">

	<department>
		<ns2:name>Service</ns2:name>
	</department>  
	<type>
		<value>call_track</value>
		<subtype>
			<ns3:value>General</ns3:value>
		</subtype>
	</type>
	<mode>
		<ns3:value>Inbound</ns3:value>
	</mode>  
	<customer id="1008"></customer>
	<case id="1016"/>
	<priority>4</priority>
	<dueDate>2015-12-26T19:00:00.000Z</dueDate>
	<subject>Summary of Phone call</subject>
	<status>
		<assigned>
			<user id="1002"/>
		</assigned>
	</status>
	<attachments>
		<ns4:attachment>
			<ns4:fileName>phone.gif</ns4:fileName>
			<ns4:contentType>gif</ns4:contentType>
			<ns4:content><![CDATA[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]]></ns4:content>
		</ns4:attachment>
	</attachments>
	<payload>
		<calltrack>
			<contents>
				<content>
					<ns3:type>text</ns3:type>
					<ns3:value>Shared information on redeeming points of a rewards card.</ns3:value>
				</content>
				<content>
					<ns3:type>html</ns3:type>
					<ns3:value><![CDATA[<HTML><BODY><H3>Shared information on redeeming points of a rewards card.</H3></BODY></HTML>]]></ns3:value>
				</content>
			</contents>
		</calltrack>
	</payload>
	<customAttributes>
		<ns3:customAttribute>
			<ns3:attribName>preferredlang</ns3:attribName>
			<ns3:attribValues>
				<ns3:attribValue>
					<ns3:value>French</ns3:value>
				</ns3:attribValue>
			</ns3:attribValues>
		</ns3:customAttribute>
	</customAttributes>
</activity>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/1020

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
    "department": {
        "name": "Service"
    },
    "type": {
        "value": "call_track",
        "subtype": {
            "value": "General"
        }
    },
    "mode": {
        "value": "Inbound"
    },
    "customer": {
        "id": "1008"
    },
    "case": {
        "id": "1016"
    },
    "priority": "4",
    "dueDate": "2015-12-26T19:00:00.000Z",
    "subject": "Summary of Phone call",
    "status": {
        "assigned": {
            "user": {
                "id": "1002"
            }
        }
    },
	"attachments": {
		"attachment": [{
			"fileName": "phone.gif",
			"contentType": "gif",
			"content": "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"
		}]
	},
	"payload": {
		"calltrack": {
			"contents": {
				"content": [
					{	"type": "text",
						"value":"Shared information on redeeming points of a rewards card."
					},
					{	"type": "html",
						"value":"<HTML><BODY><H3>Shared information on redeeming points of a rewards card.</H3></BODY></HTML>"
					}
				]
			}
		}
	},
	"customAttributes": {
        "customAttribute": [
            {
                "attribName": "preferredlang",
                "attribValues": {
                    "attribValue": [
                        {
                            "value": "French"
                        }
                    ]
                }
            }
        ]
    }
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/1021

Example 8 - Create a calltrack activity with attachment, using Multipart/form-data as content-type

Using Multipart/form-data as content-type, this example demonstrates the following:

Creating a calltrack activity for a new case.
Creating the activity using required elements and attachment.
Using email address in contactPointData as the customer identifier.
Assigning the created activity to the logged in user.

XML

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Content-Type	`multipart/form-data; boundary=\----WebKitFormBoundaryLyRAYGiE5mFu3Ucv`
Accept-Language	en-US

Request body

------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data"

<activity
    xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity"
    xmlns:ns1="http://bindings.egain.com/ws/model/v12/gen/platform"
    xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/common">
    <department>
        <ns1:name>Service</ns1:name>
    </department>
    <mode>
        <ns2:value>Inbound</ns2:value>
    </mode>
    <type>
        <value>call_track</value>
        <subtype>
            <ns2:value>General</ns2:value>
        </subtype>
    </type>
    <subject>Summary of Phone call</subject>
    <contactPointData>paul.dermick@customer.com</contactPointData>
</activity>
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data-type"

application/xml
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="phone"; filename="phone.gif"
Content-Type: image/gif
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...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

------WebKitFormBoundaryLyRAYGiE5mFu3Ucv--

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	`multipart/form-data; boundary=\----WebKitFormBoundaryLyRAYGiE5mFu3Ucv`
Location	/system/ws/v12/interaction/activity/1034

JSON

Request

Method	URL
POST	`/ws/v12/interaction/activity`

Request headers

Name	Value
X-egain-session	Valid session ID
Content-Type	`multipart/form-data; boundary=\----WebKitFormBoundaryLyRAYGiE5mFu3Ucv`
Accept-Language	en-US

Request body

------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data"

{
    "department": {
        "name": "Service"
    },
    "type": {
        "value": "call_track",
        "subtype": {
            "value": "General"
        }
    },
    "mode": {
        "value": "Inbound"
    },
  "contactPointData": "paul.dermick@customer.com",
    "subject": "Summary of Phone call"
}
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="data-type"

application/json
------WebKitFormBoundaryLyRAYGiE5mFu3Ucv
Content-Disposition: form-data; name="phone"; filename="phone.gif"
Content-Type: image/gif
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...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

------WebKitFormBoundaryLyRAYGiE5mFu3Ucv--

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	`multipart/form-data; boundary=\----WebKitFormBoundaryLyRAYGiE5mFu3Ucv`
Location	/system/ws/v12/interaction/activity/1035