Detailed Description

Examples for change customer of a case

Example 1 - Change customer of a case

This example demonstrates the following:

Changing the customer of a case.

XML

Request

Method	URL
PUT	`ws/v12/interaction/case/1001/changecustomer`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<case xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/case">
	<customer id="1003"/>
</case>

Response
HTTP/1.1 204 No Content

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml

JSON

Request

Method	URL
PUT	`ws/v12/interaction/case/1001/changecustomer`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
  "customer": {
    "id": 1003
  }
}

Response
HTTP/1.1 204 No Content

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json