Detailed Description

Examples for pick activities

Example 1 - Pick an activity

This example demonstrates the following:

Picking a single activity.

XML

Request

Method	URL
PUT	`/ws/v12/interaction/activity/pick`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body:

<?xml version="1.0" encoding="UTF-8"?>
<activities xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity">
   <activity id="1217">
      <lastModified date="2014-11-24T09:09:08.000Z" />
   </activity>
</activities>

Response:
HTTP/1.1 204 No Content

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml

JSON

Request

Method	URL
PUT	`/ws/v12/interaction/activity/pick`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body:

{
  "activity": [{
    "id": "1217",
    "lastModified": {
      "date": "2014-11-24T09:09:08.000Z"
    }
  }]
}

Response:
HTTP/1.1 204 No Content

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json

Example 2 - Pick multiple activities

This example demonstrates the following:

Picking multiple activities. In this example, two activities are picked.
Using the "unpin" query parameter.

XML

Request

Method	URL
PUT	`/ws/v12/interaction/activity/pick?unpin=yes`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body:

<?xml version="1.0" encoding="UTF-8"?>
<activities xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity">
   <activity id="1217">
      <lastModified date="2014-11-24T09:09:08.000Z" />
   </activity>
   <activity id="1220">
      <lastModified date="2014-12-20T09:16:40.000Z" />
   </activity>
</activities>

Response:
HTTP/1.1 204 No Content

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml

JSON

Request

Method	URL
PUT	`/ws/v12/interaction/activity/pick?unpin=yes`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body:

{
  "activity": [
    {
      "id": "1217",
      "lastModified": {
        "date": "2014-11-24T09:09:08.000Z"
      }
    },
    {
      "id": "1220",
      "lastModified": {
        "date": "2014-12-20T09:16:40.000Z"
      }
    }
   ]
}

Response:
HTTP/1.1 204 No Content

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json