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CreateGroupCustomerExamples Class Reference

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Detailed Description


Examples for Create Group Customer

Example 1 - Create customer with required elements

This example demonstrates the following:

  • Creating a group customer by providing only the required elements
  • This example assumes that the "Customer departmentalization" setting is disabled, and hence, department is not a required attribute.

XML

Request

Method URL
POST /ws/v12/interaction/customer

Request headers

Name Value
X-egain-session Valid session ID
Accept application/xml
Content-Type application/xml
Accept-Language en-US

Request body 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<customer xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/customer" 
		xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform"
		xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common">
	<type>
		<value>group</value>
		<group>
			<type>
				<ns3:value>Association</ns3:value>
			</type>
		</group>
	</type>
	<customerName>Unichem Laboratories Limited</customerName>
</customer>

Response
HTTP/1.1 201 Created

Response headers

Name Value
X-egain-session current session ID
Content-Type application/xml
Location /system/ws/v12/interaction/customer/2805

     

JSON

Request

Method URL
POST /ws/v12/interaction/customer

Request headers

Name Value
X-egain-session Valid session ID
Accept application/json
Content-Type application/json
Accept-Language en-US

Request body 

{
    "type": {
        "value": "group",
        "group": {
            "type": {
                "value": "Association"
            }
        }
    },
    "customerName": "Unichem Laboratories Limited"
}

Response
HTTP/1.1 201 Created

Response headers

Name Value
X-egain-session current session ID
Content-Type application/json
Location /system/ws/v12/interaction/customer/2806

     


Example 2 - Create customer with all elements

This example demonstrates the following:

  • Creating a group customer with all elements
  • Creating contact point of all types.
  • This example assumes that the "Customer departmentalization" setting is enabled, and hence, this example also shows the representation of department in the request.

XML

Request

Method URL
POST /ws/v12/interaction/customer

Request headers

Name Value
X-egain-session Valid session ID
Accept application/xml
Content-Type application/xml
Accept-Language en-US

Request body 

<?xml version="1.0" encoding="UTF-8"?>
<customer xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/customer" xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform" xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common" xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/contactperson" xmlns:ns5="http://bindings.egain.com/ws/model/v12/gen/interaction/contactpoint">
   <department>
      <ns2:name>Service</ns2:name>
   </department>
   <type>
      <value>group</value>
      <group>
         <type>
            <ns3:value>Membership</ns3:value>
         </type>
         <region>Europe</region>
         <numberOfMembers>12</numberOfMembers>
         <income>1000000</income>
         <currency>USD</currency>
         <registrationNumber>324</registrationNumber>
         <affiliation>FCMA</affiliation>
      </group>
   </type>
   <customerName>Unichem Laboratories Limited</customerName>
   <level>
      <ns3:value>Platinum</ns3:value>
   </level>
   <role>
      <ns3:value>Partner</ns3:value>
   </role>
   <pin>0121</pin>
   <howReferred>
      <ns3:value>Reseller</ns3:value>
   </howReferred>
   <industry>
      <ns3:value>Health care</ns3:value>
   </industry>
   <marketSegment>Medical Products</marketSegment>
   <entitlements>Free service</entitlements>
   <customAttributes>
      <ns3:customAttribute>
         <ns3:attribName>preferredlang</ns3:attribName>
         <ns3:attribValues>
            <ns3:attribValue>
               <ns3:value>English</ns3:value>
            </ns3:attribValue>
         </ns3:attribValues>
      </ns3:customAttribute>
   </customAttributes>
   <contactPersons>
      <ns4:contactPerson>
         <ns4:salutation>Mr.</ns4:salutation>
         <ns4:firstName>Kriag</ns4:firstName>
         <ns4:middleName>Goldman</ns4:middleName>
         <ns4:lastName>Francis</ns4:lastName>
         <ns4:loginId>kriag</ns4:loginId>
         <ns4:gender>
            <ns3:value>male</ns3:value>
         </ns4:gender>
         <ns4:identification>
            <ns4:type>SSN</ns4:type>
            <ns4:value>111-22-8765</ns4:value>
         </ns4:identification>
         <ns4:suffix>
            <ns3:value>i</ns3:value>
         </ns4:suffix>
         <ns4:initials>A.</ns4:initials>
         <ns4:secretQuestion>Place of Birth</ns4:secretQuestion>
         <ns4:secretAnswer>Sunnyvale</ns4:secretAnswer>
         <ns4:hasDirectMailingConsent>true</ns4:hasDirectMailingConsent>
         <ns4:hasDirectCallingConsent>true</ns4:hasDirectCallingConsent>
         <ns4:hasHoldingDataConsent>true</ns4:hasHoldingDataConsent>
         <ns4:jobTitle>Assistant</ns4:jobTitle>
         <ns4:employmentStatus>
            <ns3:value>full-time</ns3:value>
         </ns4:employmentStatus>
         <ns4:priority>High</ns4:priority>
         <ns4:dateOfBirth>1965-12-09T00:00:00.000Z</ns4:dateOfBirth>
         <ns4:maritalStatus>
            <ns3:value>divorced</ns3:value>
         </ns4:maritalStatus>
         <ns4:type>
            <ns3:value>Legal</ns3:value>
         </ns4:type>
         <ns4:firstNameFurigana>Kriag</ns4:firstNameFurigana>
         <ns4:middleNameFurigana>Goldman</ns4:middleNameFurigana>
         <ns4:lastNameFurigana>Francis</ns4:lastNameFurigana>
         <ns4:startGreeting>Hey, Welcome</ns4:startGreeting>
         <ns4:endGreeting>Have a Nice Day!</ns4:endGreeting>
         <ns4:spouseName>Kethel</ns4:spouseName>
         <ns4:emergencyContact>998-765-4321</ns4:emergencyContact>
         <ns4:occupation>Branch Manager</ns4:occupation>
         <ns4:incomeLevel>40000-50000</ns4:incomeLevel>
         <ns4:educationLevel>
            <ns3:value>graduate</ns3:value>
         </ns4:educationLevel>
         <ns4:race>African</ns4:race>
         <ns4:dependents>4</ns4:dependents>
         <ns4:isSmoker>true</ns4:isSmoker>
         <ns4:hobbies>Farming</ns4:hobbies>
         <ns4:interests>Painting</ns4:interests>
         <ns4:contactOrder>1985</ns4:contactOrder>
         <ns4:customAttributes>
            <ns3:customAttribute>
               <ns3:attribName>isprimary</ns3:attribName>
               <ns3:attribValues>
                  <ns3:attribValue>
                     <ns3:value>y</ns3:value>
                  </ns3:attribValue>
               </ns3:attribValues>
            </ns3:customAttribute>
         </ns4:customAttributes>
         <ns4:contactPoints>
            <ns5:contactPoint>
               <ns5:type>
                  <ns5:value>phone</ns5:value>
                  <ns5:phone>
                     <ns5:type>
                        <ns3:value>mobile</ns3:value>
                     </ns5:type>
                     <ns5:phoneNo>234 3456</ns5:phoneNo>
                     <ns5:countryCode>1</ns5:countryCode>
                     <ns5:areaCode>408</ns5:areaCode>
                     <ns5:extension>102</ns5:extension>
                     <ns5:availability>
                        <ns5:days>
                           <ns3:value>weekends</ns3:value>
                        </ns5:days>
                        <ns5:times>
                           <ns3:value>anytime</ns3:value>
                        </ns5:times>
                     </ns5:availability>
                  </ns5:phone>
               </ns5:type>
               <ns5:priority>
                  <ns3:value>high</ns3:value>
               </ns5:priority>
               <ns5:customAttributes>
                  <ns3:customAttribute>
                     <ns3:attribName>prioritysequence</ns3:attribName>
                     <ns3:attribValues>
                        <ns3:attribValue>
                           <ns3:value>1</ns3:value>
                        </ns3:attribValue>
                     </ns3:attribValues>
                  </ns3:customAttribute>
               </ns5:customAttributes>
            </ns5:contactPoint>
            <ns5:contactPoint>
               <ns5:type>
                  <ns5:value>postal</ns5:value>
                  <ns5:postal>
                     <ns5:type>
                        <ns3:value>billto</ns3:value>
                     </ns5:type>
                     <ns5:address_1>345</ns5:address_1>
                     <ns5:address_2>E Midfield Rd</ns5:address_2>
                     <ns5:city>Mountain View</ns5:city>
                     <ns5:state>Ca</ns5:state>
                     <ns5:zip>98704</ns5:zip>
                     <ns5:country>USA</ns5:country>
                     <ns5:region>United States</ns5:region>
                  </ns5:postal>
               </ns5:type>
               <ns5:priority>
                  <ns3:value>low</ns3:value>
               </ns5:priority>
               <ns5:customAttributes>
                  <ns3:customAttribute>
                     <ns3:attribName>prioritysequence</ns3:attribName>
                     <ns3:attribValues>
                        <ns3:attribValue>
                           <ns3:value>2</ns3:value>
                        </ns3:attribValue>
                     </ns3:attribValues>
                  </ns3:customAttribute>
               </ns5:customAttributes>
            </ns5:contactPoint>
            <ns5:contactPoint>
               <ns5:type>
                  <ns5:value>email</ns5:value>
                  <ns5:email>
                     <ns5:emailAddress>kriag.goldman@customer.com</ns5:emailAddress>
                  </ns5:email>
               </ns5:type>
               <ns5:priority>
                  <ns3:value>high</ns3:value>
               </ns5:priority>
               <ns5:customAttributes>
                  <ns3:customAttribute>
                     <ns3:attribName>prioritysequence</ns3:attribName>
                     <ns3:attribValues>
                        <ns3:attribValue>
                           <ns3:value>3</ns3:value>
                        </ns3:attribValue>
                     </ns3:attribValues>
                  </ns3:customAttribute>
               </ns5:customAttributes>
            </ns5:contactPoint>
         </ns4:contactPoints>
      </ns4:contactPerson>
      <ns4:contactPerson>
         <ns4:salutation>Mrs.</ns4:salutation>
         <ns4:firstName>Jeniffer</ns4:firstName>
         <ns4:middleName>Goldman</ns4:middleName>
         <ns4:lastName>Francis</ns4:lastName>
         <ns4:loginId>Jfrancis</ns4:loginId>
         <ns4:gender>
            <ns3:value>female</ns3:value>
         </ns4:gender>
         <ns4:identification>
            <ns4:type>SSN</ns4:type>
            <ns4:value>111-22-8766</ns4:value>
         </ns4:identification>
         <ns4:suffix>
            <ns3:value>sr.</ns3:value>
         </ns4:suffix>
         <ns4:initials>J.</ns4:initials>
         <ns4:secretQuestion>Place of Birth</ns4:secretQuestion>
         <ns4:secretAnswer>Texas</ns4:secretAnswer>
         <ns4:hasDirectMailingConsent>false</ns4:hasDirectMailingConsent>
         <ns4:hasDirectCallingConsent>false</ns4:hasDirectCallingConsent>
         <ns4:hasHoldingDataConsent>true</ns4:hasHoldingDataConsent>
         <ns4:jobTitle>Manager</ns4:jobTitle>
         <ns4:employmentStatus>
            <ns3:value>contract</ns3:value>
         </ns4:employmentStatus>
         <ns4:priority>High</ns4:priority>
         <ns4:dateOfBirth>1965-12-09T00:00:00.000Z</ns4:dateOfBirth>
         <ns4:maritalStatus>
            <ns3:value>single</ns3:value>
         </ns4:maritalStatus>
         <ns4:type>
            <ns3:value>Billing</ns3:value>
         </ns4:type>
         <ns4:firstNameFurigana>Jeniffer</ns4:firstNameFurigana>
         <ns4:middleNameFurigana>Goldman</ns4:middleNameFurigana>
         <ns4:lastNameFurigana>Francis</ns4:lastNameFurigana>
         <ns4:startGreeting>Hello</ns4:startGreeting>
         <ns4:endGreeting>Byee</ns4:endGreeting>
         <ns4:spouseName>Sara</ns4:spouseName>
         <ns4:emergencyContact>998-765-4321</ns4:emergencyContact>
         <ns4:occupation>Branch Manager</ns4:occupation>
         <ns4:incomeLevel>80000-90000</ns4:incomeLevel>
         <ns4:educationLevel>
            <ns3:value>doctorate</ns3:value>
         </ns4:educationLevel>
         <ns4:race>African</ns4:race>
         <ns4:dependents>4</ns4:dependents>
         <ns4:isSmoker>true</ns4:isSmoker>
         <ns4:hobbies>Farming</ns4:hobbies>
         <ns4:interests>Painting</ns4:interests>
         <ns4:contactOrder>1980</ns4:contactOrder>
         <ns4:customAttributes>
            <ns3:customAttribute>
               <ns3:attribName>isprimary</ns3:attribName>
               <ns3:attribValues>
                  <ns3:attribValue>
                     <ns3:value>n</ns3:value>
                  </ns3:attribValue>
               </ns3:attribValues>
            </ns3:customAttribute>
         </ns4:customAttributes>
         <ns4:contactPoints>
            <ns5:contactPoint>
               <ns5:type>
                  <ns5:value>phone</ns5:value>
                  <ns5:phone>
                     <ns5:type>
                        <ns3:value>pager</ns3:value>
                     </ns5:type>
                     <ns5:phoneNo>234-3456</ns5:phoneNo>
                     <ns5:countryCode>1</ns5:countryCode>
                     <ns5:areaCode>408</ns5:areaCode>
                     <ns5:extension>102</ns5:extension>
                     <ns5:availability>
                        <ns5:days>
                           <ns3:value>weekends</ns3:value>
                        </ns5:days>
                        <ns5:times>
                           <ns3:value>day</ns3:value>
                        </ns5:times>
                     </ns5:availability>
                  </ns5:phone>
               </ns5:type>
               <ns5:priority>
                  <ns3:value>high</ns3:value>
               </ns5:priority>
               <ns5:customAttributes>
                  <ns3:customAttribute>
                     <ns3:attribName>prioritysequence</ns3:attribName>
                     <ns3:attribValues>
                        <ns3:attribValue>
                           <ns3:value>1</ns3:value>
                        </ns3:attribValue>
                     </ns3:attribValues>
                  </ns3:customAttribute>
               </ns5:customAttributes>
            </ns5:contactPoint>
            <ns5:contactPoint>
               <ns5:type>
                  <ns5:value>postal</ns5:value>
                  <ns5:postal>
                     <ns5:type>
                        <ns3:value>shipto</ns3:value>
                     </ns5:type>
                     <ns5:address_1>345</ns5:address_1>
                     <ns5:address_2>E Midfield Rd</ns5:address_2>
                     <ns5:city>Mountain View</ns5:city>
                     <ns5:state>CO</ns5:state>
                     <ns5:zip>98704</ns5:zip>
                     <ns5:country>USA</ns5:country>
                     <ns5:region>United States</ns5:region>
                  </ns5:postal>
               </ns5:type>
               <ns5:priority>
                  <ns3:value>high</ns3:value>
               </ns5:priority>
               <ns5:customAttributes>
                  <ns3:customAttribute>
                     <ns3:attribName>prioritysequence</ns3:attribName>
                     <ns3:attribValues>
                        <ns3:attribValue>
                           <ns3:value>2</ns3:value>
                        </ns3:attribValue>
                     </ns3:attribValues>
                  </ns3:customAttribute>
               </ns5:customAttributes>
            </ns5:contactPoint>
            <ns5:contactPoint>
               <ns5:type>
                  <ns5:value>email</ns5:value>
                  <ns5:email>
                     <ns5:emailAddress>jenniffer.goldman@customer.com</ns5:emailAddress>
                  </ns5:email>
               </ns5:type>
               <ns5:priority>
                  <ns3:value>medium</ns3:value>
               </ns5:priority>
               <ns5:customAttributes>
                  <ns3:customAttribute>
                     <ns3:attribName>prioritysequence</ns3:attribName>
                     <ns3:attribValues>
                        <ns3:attribValue>
                           <ns3:value>3</ns3:value>
                        </ns3:attribValue>
                     </ns3:attribValues>
                  </ns3:customAttribute>
               </ns5:customAttributes>
            </ns5:contactPoint>
         </ns4:contactPoints>
      </ns4:contactPerson>
   </contactPersons>
</customer>

Response
HTTP/1.1 201 Created

Response headers

Name Value
X-egain-session current session ID
Content-Type application/xml
Location /system/ws/v12/interaction/customer/2807

     

JSON

Request

Method URL
POST /ws/v12/interaction/customer

Request headers

Name Value
X-egain-session Valid session ID
Accept application/json
Content-Type application/json
Accept-Language en-US

Request body 

{
    "department": {
        "name": "Service"
    },
    "type": {
        "value": "group",
        "group": {
            "type": {
                "value": "Membership"
            },
            "region": "Europe",
            "numberOfMembers": "12",
            "income": "1000000",
            "currency": "USD",
            "registrationNumber": "324",
            "affiliation": "FCMA"
        }
    },
    "customerName": "Unichem Laboratories Limited",
    "level": {
        "value": "Platinum"
    },
    "role": {
        "value": "Partner"
    },
    "pin": "0121",
    "howReferred": {
        "value": "Customer"
    },
    "industry": {
        "value": "Health care"
    },
    "marketSegment": "Medical Products",
    "entitlements": "Free service",
    "customAttributes": {
        "customAttribute": [
            {
                "attribName": "preferredlang",
                "attribValues": {
                    "attribValue": [
                        {
                            "value": "English"
                        }
                    ]
                }
            }
        ]
    },
    "contactPersons": {
        "contactPerson": [
            {
                "salutation": "Mr.",
                "firstName": "Kriag",
                "middleName": "Goldman",
                "lastName": "Francis",
                "loginId": "kriag",
                "gender": {
                    "value": "male"
                },
                "identification": {
                    "type": "SSN",
                    "value": "111-22-8765"
                },
                "suffix": {
                    "value": "i"
                },
                "initials": "A.",
                "secretQuestion": "Place of Birth",
                "secretAnswer": "Sunnyvale",
                "hasDirectMailingConsent": "true",
                "hasDirectCallingConsent": "true",
                "hasHoldingDataConsent": "true",
                "jobTitle": "Manager",
                "employmentStatus": {
                    "value": "full-time"
                },
                "priority": "High",
                "dateOfBirth": "1965-12-09T00:00:00.000Z",
                "maritalStatus": {
                    "value": "divorced"
                },
                "type": {
                    "value": "Legal"
                },
                "firstNameFurigana": "Kriag",
                "middleNameFurigana": "Goldman",
                "lastNameFurigana": "Francis",
                "startGreeting": "Hey, Welcome",
                "endGreeting": "Have a Nice Day!",
                "spouseName": "Kethel",
                "emergencyContact": "998-765-4321",
                "occupation": "Branch Manager",
                "incomeLevel": "40000-50000",
                "educationLevel": {
                    "value": "graduate"
                },
                "race": "African",
                "dependents": "4",
                "isSmoker": "true",
                "hobbies": "Farming",
                "interests": "Painting",
                "contactOrder": "1984",
                "customAttributes": {
                    "customAttribute": [
                        {
                            "attribName": "isprimary",
                            "attribValues": {
                                "attribValue": [
                                    {
                                        "value": "y"
                                    }
                                ]
                            }
                        }
                    ]
                },
                "contactPoints": {
                    "contactPoint": [
                        {
                            "type": {
                                "value": "phone",
                                "phone": {
                                    "type": {
                                        "value": "mobile"
                                    },
                                    "phoneNo": "234 3456",
                                    "countryCode": "1",
                                    "areaCode": "408",
                                    "extension": "102",
                                    "availability": {
                                        "days": {
                                            "value": "weekends"
                                        },
                                        "times": {
                                            "value": "anytime"
                                        }
                                    }
                                }
                            },
                            "priority": {
                                "value": "high"
                            },
                            "customAttributes": {
                                "customAttribute": [
                                    {
                                        "attribName": "prioritysequence",
                                        "attribValues": {
                                            "attribValue": [
                                                {
                                                    "value": "1"
                                                }
                                            ]
                                        }
                                    }
                                ]
                            }
                        },
                        {
                            "type": {
                                "value": "postal",
                                "postal": {
                                    "type": {
                                        "value": "billto"
                                    },
                                    "address_1": "345",
                                    "address_2": "E Midfield Rd",
                                    "city": "Mountain View",
                                    "state": "Ca",
                                    "zip": "98704",
                                    "country": "USA",
                                    "region": "United States"
                                }
                            },
                            "priority": {
                                "value": "low"
                            },
                            "customAttributes": {
                                "customAttribute": [
                                    {
                                        "attribName": "prioritysequence",
                                        "attribValues": {
                                            "attribValue": [
                                                {
                                                    "value": "2"
                                                }
                                            ]
                                        }
                                    }
                                ]
                            }
                        },
                        {
                            "type": {
                                "value": "email",
                                "email": {
                                    "emailAddress": "kriag.goldman@customer.com"
                                }
                            },
                            "priority": {
                                "value": "high"
                            },
                            "customAttributes": {
                                "customAttribute": [
                                    {
                                        "attribName": "prioritysequence",
                                        "attribValues": {
                                            "attribValue": [
                                                {
                                                    "value": "3"
                                                }
                                            ]
                                        }
                                    }
                                ]
                            }
                        }
                    ]
                }
            },
            {
                "salutation": "Mrs.",
                "firstName": "Jeniffer",
                "middleName": "Goldman",
                "lastName": "Francis",
                "loginId": "Jfrancis",
                "gender": {
                    "value": "female"
                },
                "identification": {
                    "type": "SSN",
                    "value": "111-22-8766"
                },
                "suffix": {
                    "value": "sr."
                },
                "initials": "J.",
                "secretQuestion": "Place of Birth",
                "secretAnswer": "Texas",
                "hasDirectMailingConsent": "false",
                "hasDirectCallingConsent": "false",
                "hasHoldingDataConsent": "true",
                "jobTitle": "Manager",
                "employmentStatus": {
                    "value": "contract"
                },
                "priority": "High",
                "dateOfBirth": "1965-12-09T00:00:00.000Z",
                "maritalStatus": {
                    "value": "single"
                },
                "type": {
                    "value": "Billing"
                },
                "firstNameFurigana": "Jeniffer",
                "middleNameFurigana": "Goldman",
                "lastNameFurigana": "Francis",
                "startGreeting": "Hello",
                "endGreeting": "Byee",
                "spouseName": "Sara",
                "emergencyContact": "998-765-4321",
                "occupation": "Branch Manager",
                "incomeLevel": "80000-90000",
                "educationLevel": {
                    "value": "doctorate"
                },
                "race": "African",
                "dependents": "4",
                "isSmoker": "true",
                "hobbies": "Farming",
                "interests": "Painting",
                "contactOrder": "1980",
                "customAttributes": {
                    "customAttribute": [
                        {
                            "attribName": "isprimary",
                            "attribValues": {
                                "attribValue": [
                                    {
                                        "value": "n"
                                    }
                                ]
                            }
                        }
                    ]
                },
                "contactPoints": {
                    "contactPoint": [
                        {
                            "type": {
                                "value": "phone",
                                "phone": {
                                    "type": {
                                        "value": "pager"
                                    },
                                    "phoneNo": "234-3456",
                                    "countryCode": "1",
                                    "areaCode": "408",
                                    "extension": "102",
                                    "availability": {
                                        "days": {
                                            "value": "weekends"
                                        },
                                        "times": {
                                            "value": "day"
                                        }
                                    }
                                }
                            },
                            "priority": {
                                "value": "high"
                            },
                            "customAttributes": {
                                "customAttribute": [
                                    {
                                        "attribName": "prioritysequence",
                                        "attribValues": {
                                            "attribValue": [
                                                {
                                                    "value": "1"
                                                }
                                            ]
                                        }
                                    }
                                ]
                            }
                        },
                        {
                            "type": {
                                "value": "postal",
                                "postal": {
                                    "type": {
                                        "value": "shipto"
                                    },
                                    "address_1": "345",
                                    "address_2": "E Midfield Rd",
                                    "city": "Mountain View",
                                    "state": "CO",
                                    "zip": "98704",
                                    "country": "USA",
                                    "region": "United States"
                                }
                            },
                            "priority": {
                                "value": "high"
                            },
                            "customAttributes": {
                                "customAttribute": [
                                    {
                                        "attribName": "prioritysequence",
                                        "attribValues": {
                                            "attribValue": [
                                                {
                                                    "value": "2"
                                                }
                                            ]
                                        }
                                    }
                                ]
                            }
                        },
                        {
                            "type": {
                                "value": "email",
                                "email": {
                                    "emailAddress": "jenniffer.goldman@customer.com"
                                }
                            },
                            "priority": {
                                "value": "medium"
                            },
                            "customAttributes": {
                                "customAttribute": [
                                    {
                                        "attribName": "prioritysequence",
                                        "attribValues": {
                                            "attribValue": [
                                                {
                                                    "value": "3"
                                                }
                                            ]
                                        }
                                    }
                                ]
                            }
                        }
                    ]
                }
            }
        ]
    }
}

Response
HTTP/1.1 201 Created

Response headers

Name Value
X-egain-session current session ID
Content-Type application/json
Location /system/ws/v12/interaction/customer/2808