Detailed Description

Examples for create grants on a customer

Example 1 - Provide grants to a single customer

This example demonstrates the following:

Providing grant to a single customer.

XML

Request

Method	URL
POST	`/ws/v12/interaction/customer/grant`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<?xml version="1.0" encoding="UTF-8"?>
<grants xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/customer">
    <grantsOn>
        <customer id="1000"/>
    </grantsOn>
    <grantsTo>
        <customer id="1001"/>
    </grantsTo>
</grants>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/customer/1000/grant

JSON

Request

Method	URL
POST	`/ws/v12/interaction/customer/grant`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
    "grantsOn": {
        "customer": [
            {
                "id": "1000"
            }
        ]
    },
    "grantsTo": {
        "customer": [
            {
                "id": "1001"
            }
        ]
    }
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/customer/1000/grant

Example 2 - Provide grants to multiple customers

This example demonstrates the following:

roviding grant to multiple customers (2 customers in this example).

XML

Request

Method	URL
POST	`/ws/v12/interaction/customer/grant`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<grants xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/customer">
    <grantsOn>
        <customer id="1000"/>
    </grantsOn>
    <grantsTo>
        <customer id="1002"/>
        <customer id="1020"/>
    </grantsTo>
</grants>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/customer/1000/grant

JSON

Request

Method	URL
POST	`/ws/v12/interaction/customer/grant`

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
    "grantsOn": {
        "customer": [
            {
                "id": "1000"
            }
        ]
    },
    "grantsTo": {
        "customer": [
            {
                "id": "1002"
            },
            {
                "id": "1020"
            }
        ]
    }
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/customer/1000/grant