CreateTaskActivityExamples Class Reference

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Detailed Description

Examples for Create Task Activity

Example 1 - Create task activity with required attributes and search customer only

This example demonstrates the following:

• Create a task activity with required attributes without creating a customer or associating contact points.

XML

Request

Method	URL
POST	/ws/v12/interaction/activity?searchContactOnAttribute=email.emailAddress

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<?xml version="1.0" encoding="UTF-8"?>
<activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity" xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform" xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common" xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment" xmlns:ns5="http://bindings.egain.com/ws/model/v12/gen/interaction/contactpoint">
   <department>
      <ns2:name>Service</ns2:name>
   </department>
   <type>
      <value>task</value>
      <subtype>
         <ns3:value>General</ns3:value>
      </subtype>
   </type>
   <subject>Follow up with customer</subject>
   <customer>
      <type>
         <value>individual</value>
      </type>
      <contactPersons>
         <contactPerson>
            <firstName>Anthony</firstName>
            <contactPoints>
               <contactPoint>
                  <type>
                     <value>email</value>
                     <email>
                        <emailAddress>anthonyrogers@gmail.com</emailAddress>
                     </email>
                  </type>
               </contactPoint>
            </contactPoints>
         </contactPerson>
      </contactPersons>
   </customer>
</activity>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/1660

---

JSON

Request

Method	URL
POST	/ws/v12/interaction/activity?searchContactOnAttribute=email.emailAddress

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
   "department": {
      "name": "Service"
   },
   "type": {
      "value": "task",
      "subtype": {
         "value": "General"
      }
   },
   "subject": "Follow up with customer",
   "customer": {
      "type": {
         "value": "individual"
      },
      "contactPersons": {
         "contactPerson": [
            {
               "firstName": "Anthony",
               "contactPoints": {
                  "contactPoint": [
                     {
                        "type": {
                           "value": "email",
                           "email": {
                              "emailAddress": "anthonyrogers@gmail.com"
                           }
                        }
                     }
                  ]
               }
            }
         ]
      }
   }
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/1660

---

Example 2 - Create task activity with all attributes with customer creation

This example demonstrates the following:

• Create a task activity with all attributes, while creating a customer with all attributes and associating contact point.

XML

Request

Method	URL
POST	/ws/v12/interaction/activity?searchContactOnAttribute=home.phone&activityContact=home.phone&createCustomer=yes

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	application/xml
Accept-Language	en-US

Request body

<?xml version="1.0" encoding="UTF-8"?>
<activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity" xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform" xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common" xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment" xmlns:ns5="http://bindings.egain.com/ws/model/v12/gen/interaction/contactpoint">
   <department>
      <ns2:name>Service</ns2:name>
   </department>
   <type>
      <value>task</value>
      <subtype>
         <ns3:value>General</ns3:value>
      </subtype>
   </type>
   <subject>Follow up with customer</subject>
   <case id="1011" />
   <priority>5</priority>
   <dueDate>2021-03-31T19:00:00.000Z</dueDate>
   <status>
      <assigned>
         <user>
            <loginId>don</loginId>
         </user>
      </assigned>
   </status>
   <attachments>
      <ns4:attachment>
         <ns4:fileName>logo.gif</ns4:fileName>
         <ns4:contentType>image/gif</ns4:contentType>
         <ns4:content><![CDATA[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]]></ns4:content>
      </ns4:attachment>
   </attachments>
   <payload>
      <task>
         <contents>
            <content>
               <ns3:type>text</ns3:type>
               <ns3:value>Shared information on redeeming points of a rewards card.</ns3:value>
            </content>
            <content>
               <ns3:type>html</ns3:type>
               <ns3:value><![CDATA[<HTML><BODY><H3>Shared information on redeeming points of a rewards card.</H3></BODY></HTML>]]></ns3:value>
            </content>
         </contents>
      </task>
   </payload>
   <customAttributes>
      <ns3:customAttribute>
         <ns3:attribName>customer_rating</ns3:attribName>
         <ns3:attribValues>
            <ns3:attribValue>
               <ns3:value>5</ns3:value>
            </ns3:attribValue>
         </ns3:attribValues>
      </ns3:customAttribute>
   </customAttributes>
   <customer>
      <type>
         <value>individual</value>
      </type>
      <contactPersons>
         <contactPerson>
            <firstName>Anthony</firstName>
            <salutation>Mr.</salutation>
            <middleName>Jay</middleName>
            <lastName>Connors</lastName>
            <loginId>anthony_connors</loginId>
            <gender>
               <value>male</value>
            </gender>
            <identification>
               <type>License</type>
               <value>PWVVXX125Y</value>
            </identification>
            <suffix>
               <value>jr.</value>
            </suffix>
            <initials>AJC</initials>
            <secretQuestion>What is your place of birth?</secretQuestion>
            <secretAnswer>Alabama</secretAnswer>
            <hasDirectMailingConsent>true</hasDirectMailingConsent>
            <hasDirectCallingConsent>true</hasDirectCallingConsent>
            <hasHoldingDataConsent>true</hasHoldingDataConsent>
            <jobTitle>Manager</jobTitle>
            <employmentStatus>
               <value>full-time</value>
            </employmentStatus>
            <priority>max</priority>
            <dateOfBirth>1965-02-20T19:00:00.000Z</dateOfBirth>
            <maritalStatus>
               <value>married</value>
            </maritalStatus>
            <type>
               <value>Shipping</value>
            </type>
            <firstNameFurigana>Anthony</firstNameFurigana>
            <middleNameFurigana>Jay</middleNameFurigana>
            <lastNameFurigana>Connors</lastNameFurigana>
            <startGreeting>Good Morning</startGreeting>
            <endGreeting>Have a good day</endGreeting>
            <spouseName>Linda</spouseName>
            <emergencyContact>55555</emergencyContact>
            <occupation>Helpdesk</occupation>
            <incomeLevel>middle</incomeLevel>
            <educationLevel>
               <value>post graduate</value>
            </educationLevel>
            <race>Caucasian</race>
            <dependents>5</dependents>
            <isSmoker>false</isSmoker>
            <hobbies>singing</hobbies>
            <interests>singing</interests>
            <contactOrder>20</contactOrder>
            <contactPoints>
               <contactPoint>
                  <type>
                     <value>email</value>
                     <email>
                        <emailAddress>anthonyconnors@gmail.com</emailAddress>
                     </email>
                  </type>
               </contactPoint>
               <contactPoint>
                  <type>
                     <value>phone</value>
                     <phone>
                        <type>
                           <value>home</value>
                        </type>
                        <phoneNo>111108</phoneNo>
                        <countryCode>1</countryCode>
                        <areaCode>1</areaCode>
                        <extension>1</extension>
                        <availability>
                           <days>
                              <value>any_day</value>
                           </days>
                           <times>
                              <value>anytime</value>
                           </times>
                        </availability>
                     </phone>
                  </type>
               </contactPoint>
               <contactPoint>
                  <type>
                     <value>phone</value>
                     <phone>
                        <type>
                           <value>office</value>
                        </type>
                        <phoneNo>222208</phoneNo>
                        <countryCode>2</countryCode>
                        <areaCode>2</areaCode>
                        <extension>2</extension>
                        <availability>
                           <days>
                              <value>weekdays</value>
                           </days>
                           <times>
                              <value>day</value>
                           </times>
                        </availability>
                     </phone>
                  </type>
               </contactPoint>
               <contactPoint>
                  <type>
                     <value>social</value>
                     <social>
                        <type>
                           <value>facebook</value>
                        </type>
                        <socialId>hello_anthony</socialId>
                     </social>
                  </type>
               </contactPoint>
               <contactPoint>
                  <type>
                     <value>social</value>
                     <social>
                        <type>
                           <value>twitter</value>
                        </type>
                        <socialId>its_me_anthony</socialId>
                     </social>
                  </type>
               </contactPoint>
               <contactPoint>
                  <type>
                     <value>postal</value>
                     <postal>
                        <type>
                           <value>home</value>
                        </type>
                        <address_1>82 Holden Street</address_1>
                        <address_2>Near Walmart</address_2>
                        <city>NY</city>
                        <state>NY</state>
                        <zip>1111</zip>
                        <country>US</country>
                        <region>NA</region>
                     </postal>
                  </type>
               </contactPoint>
               <contactPoint>
                  <type>
                     <value>postal</value>
                     <postal>
                        <type>
                           <value>billto</value>
                        </type>
                        <address_1>Madison House</address_1>
                        <address_2>MAdison Ave</address_2>
                        <city>NY</city>
                        <state>NY</state>
                        <zip>1111</zip>
                        <country>US</country>
                        <region>NA</region>
                     </postal>
                  </type>
               </contactPoint>
               <contactPoint>
                  <type>
                     <value>website</value>
                     <website>
                        <url>www.hello2Anthony.com</url>
                     </website>
                  </type>
               </contactPoint>
            </contactPoints>
            <customAttributes>
               <ns3:customAttribute>
                  <ns3:attribName>isprimary</ns3:attribName>
                  <ns3:attribValues>
                     <ns3:attribValue>
                        <ns3:value>y</ns3:value>
                     </ns3:attribValue>
                  </ns3:attribValues>
               </ns3:customAttribute>
            </customAttributes>
         </contactPerson>
      </contactPersons>
      <level>
         <value>Gold</value>
      </level>
      <role>
         <value>Reseller</value>
      </role>
      <pin>411014</pin>
      <howReferred>
         <value>Partner</value>
      </howReferred>
      <industry>
         <value>Telecom</value>
      </industry>
      <marketSegment>mid_market</marketSegment>
      <entitlements>test_entitlement</entitlements>
      <customAttributes>
         <ns3:customAttribute>
            <ns3:attribName>preferredlang</ns3:attribName>
            <ns3:attribValues>
               <ns3:attribValue>
                  <ns3:value>English</ns3:value>
               </ns3:attribValue>
            </ns3:attribValues>
         </ns3:customAttribute>
      </customAttributes>
   </customer>
</activity>

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/1661

---

JSON

Request

Method	URL
POST	/ws/v12/interaction/activity?searchContactOnAttribute=home.phone&activityContact=home.phone&createCustomer=yes

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	application/json
Accept-Language	en-US

Request body

{
   "department": {
      "name": "Service"
   },
   "type": {
      "value": "task",
      "subtype": {
         "value": "General"
      }
   },
   "subject": "Follow up with customer",
   "case": {
      "id": "1011"
   },
   "priority": "5",
   "dueDate": "2021-03-31T19:00:00.000Z",
   "status": {
      "assigned": {
         "user": {
            "loginId": "don"
         }
      }
   },
   "attachments": {
      "attachment": [
         {
            "fileName": "logo.gif",
            "contentType": "image/gif",
            "content": "R0lGODlhSwAZAPcAAAAAAP///6m/0czi9MXM0u71+wBwxw53yBF6yxx9ySKDziqEyTON0jiKykSW1kaRy1Wg2lSYzGap3WKezXez4XGlzYi85X+rzpnG6Y2yz6rP7Ju50LvZ8LfG0d3s+Pz8/Pb29vPz8+7u7u3t7erq6ujo6N/f39nZ2dbW1tPT08/Pz8HBwbGxsaKiopWVlYeHh3t7e21tbWFhYVVVVUlJST4+Pv///wAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACH5BAEAADYALAAAAABLABkAAAj+AG0IHEiwoMGDCBMqXBiiYcMPBVXImMhiocWDLVQQfHGx4AcSJlKIHJniBAmINla4sCFiRseXNlysICgD5ocSKEjqFElAoEqWLk3IcCHDhAqOM0SwWBnjRVEbNFyYYBEDxkqhL2bMHCgDhlUbNUXEOBjixM6zKXzSoBiz4lKwKma4iCFihdwYK2uCfeGiRlsbL7YKlCHChkuZMg2OQIvW58qBLtyudDFD4tgVHE2YADu48MzIgAWDLexS7NiCi3V2qNBgQYIHGUg6JiiU6OaWgCvaaPpUL9WvWLXS9PoYhmgbIHZOMMC8uYEII2FKfynWo9mRBBY43x477fTvCl/+aCRIQueD7dsfiETPvr379/CbHyBA8gL8Aw0axN/Pv/8EkgQc0N+AEgwQQAAFYIAAfBJwQMGAHdQ3IH8IGBjAAB4cyAF8GgTwIH/qkaTdhOg5sGBzBg6gAHMUHMiAcw6sCJ+J7VUAIHsPbKDjjjqihwAGBwagAXMSIHgiixSsyAAHQapogAIHMleAh1MGIAF7G5C0AXs2nrVdhQFwYMGUD2b4IXsZYkABmQZAEOaTB3pgQYYFsEffSMuhl6WXzrU4pAEWCMnAgTJSwMGhGBjAAAVXGmDglYFaYECRHizowIXs6ZTndoxtN+UAh5p5aQDNZXhgopNqwCShBjAJAaDOAUhqQIuoOreApuglMMGuu3aXgnNQekjBsBQ4UCSpzjH5IJADDIsgc6y6ylyHZzbXAK7w7flrc6Myh4ADDih64JktBuDAoB6w+OagdRrAqgEZhoueTva9F+J6zk2pAQUZymrhABrQSWqLHkAQqIeTCmnApekagECUdgIoYHsL3IlvcxJUWcCZCKwagAcOcDDAk1Vq0KGkQD7oJ3NujsyeryIJMPF2DVh8MYwvosfAuezRSCJ60KkWwcyw8fnz0fsJwFiEnSLt9HsVMyZ1QAAAOw=="
         }
      ]
   },
   "payload": {
      "task": {
         "contents": {
            "content": [
               {
                  "type": "text",
                  "value": "Shared information on redeeming points of a rewards card."
               },
               {
                  "type": "html",
                  "value": "<HTML><BODY><H3>Shared information on redeeming points of a rewards card.<\/H3><\/BODY><\/HTML>"
               }
            ]
         }
      }
   },
   "customAttributes": {
      "customAttribute": [
         {
            "attribName": "customer_rating",
            "attribValues": {
               "attribValue": [
                  {
                     "value": "5"
                  }
               ]
            }
         }
      ]
   },
   "customer": {
      "type": {
         "value": "individual"
      },
      "contactPersons": {
         "contactPerson": [
            {
               "firstName": "Anthony",
               "salutation": "Mr.",
               "middleName": "Jay",
               "lastName": "Connors",
               "loginId": "anthony_connors",
               "gender": {
                  "value": "male"
               },
               "identification": {
                  "type": "License",
                  "value": "PWVVXX125Y"
               },
               "suffix": {
                  "value": "jr."
               },
               "initials": "AJC",
               "secretQuestion": "What is your place of birth?",
               "secretAnswer": "Alabama",
               "hasDirectMailingConsent": true,
               "hasDirectCallingConsent": true,
               "hasHoldingDataConsent": true,
               "jobTitle": "Manager",
               "employmentStatus": {
                  "value": "full-time"
               },
               "priority": "max",
               "dateOfBirth": "1965-02-20T19:00:00.000Z",
               "maritalStatus": {
                  "value": "married"
               },
               "type": {
                  "value": "Shipping"
               },
               "firstNameFurigana": "Anthony",
               "middleNameFurigana": "Jay",
               "lastNameFurigana": "Connors",
               "startGreeting": "Good Morning",
               "endGreeting": "Have a good day",
               "spouseName": "Linda",
               "emergencyContact": 55555,
               "occupation": "Helpdesk",
               "incomeLevel": "middle",
               "educationLevel": {
                  "value": "post graduate"
               },
               "race": "Caucasian",
               "dependents": "5",
               "isSmoker": false,
               "hobbies": "singing",
               "interests": "singing",
               "contactOrder": "20",
               "contactPoints": {
                  "contactPoint": [
                     {
                        "type": {
                           "value": "email",
                           "email": {
                              "emailAddress": "anthonyconnors@gmail.com"
                           }
                        }
                     },
                     {
                        "type": {
                           "value": "phone",
                           "phone": {
                              "type": {
                                 "value": "home"
                              },
                              "phoneNo": "111108",
                              "countryCode": "1",
                              "areaCode": "1",
                              "extension": "1",
                              "availability": {
                                 "days": {
                                    "value": "any_day"
                                 },
                                 "times": {
                                    "value": "anytime"
                                 }
                              }
                           }
                        }
                     },
                     {
                        "type": {
                           "value": "phone",
                           "phone": {
                              "type": {
                                 "value": "office"
                              },
                              "phoneNo": "222208",
                              "countryCode": "2",
                              "areaCode": "2",
                              "extension": "2",
                              "availability": {
                                 "days": {
                                    "value": "weekdays"
                                 },
                                 "times": {
                                    "value": "day"
                                 }
                              }
                           }
                        }
                     },
                     {
                        "type": {
                           "value": "social",
                           "social": {
                              "type": {
                                 "value": "facebook"
                              },
                              "socialId": "hello_anthony"
                           }
                        }
                     },
                     {
                        "type": {
                           "value": "social",
                           "social": {
                              "type": {
                                 "value": "twitter"
                              },
                              "socialId": "its_me_anthony"
                           }
                        }
                     },
                     {
                        "type": {
                           "value": "postal",
                           "postal": {
                              "type": {
                                 "value": "home"
                              },
                              "address_1": "82 Holden Street",
                              "address_2": "Near Walmart",
                              "city": "NY",
                              "state": "NY",
                              "zip": "1111",
                              "country": "US",
                              "region": "NA"
                           }
                        }
                     },
                     {
                        "type": {
                           "value": "postal",
                           "postal": {
                              "type": {
                                 "value": "billto"
                              },
                              "address_1": "Madison House",
                              "address_2": "MAdison Ave",
                              "city": "NY",
                              "state": "NY",
                              "zip": "1111",
                              "country": "US",
                              "region": "NA"
                           }
                        }
                     },
                     {
                        "type": {
                           "value": "website",
                           "website": {
                              "url": "www.hello2Anthony.com"
                           }
                        }
                     }
                  ]
               },
               "customAttributes": {
                  "customAttribute": [
                     {
                        "attribName": "isprimary",
                        "attribValues": {
                           "attribValue": [
                              {
                                 "value": "y"
                              }
                           ]
                        }
                     }
                  ]
               }
            }
         ]
      },
      "level": {
         "value": "Gold"
      },
      "role": {
         "value": "Reseller"
      },
      "pin": "411014",
      "howReferred": {
         "value": "Partner"
      },
      "industry": {
         "value": "Telecom"
      },
      "marketSegment": "mid_market",
      "entitlements": "test_entitlement",
      "customAttributes": {
         "customAttribute": [
            {
               "attribName": "preferredlang",
               "attribValues": {
                  "attribValue": [
                     {
                        "value": "English"
                     }
                  ]
               }
            }
         ]
      }
   }
}

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/1661

---

Example 3 - Create task activity with all attributes, using Multipart/form-data as content-type

This example demonstrates the following:

• Create a task activity with all attributes, while creating a customer with all attributes and associating contact point using multipart/form-data as content type.

XML

Request

Method	URL
POST	/ws/v12/interaction/activity?searchContactOnAttribute=email.emailAddress&activityContact=email.emailAddress&createCustomer=yes

---

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/xml
Content-Type	multipart/form-data; boundary=----WebKitFormBoundaryK6n0QE93FlrCJvlX
Accept-Language	en-US

Request body

------WebKitFormBoundaryK6n0QE93FlrCJvlX
Content-Disposition: form-data; name="data"

<activity xmlns="http://bindings.egain.com/ws/model/v12/gen/interaction/activity" xmlns:ns2="http://bindings.egain.com/ws/model/v12/gen/platform" xmlns:ns3="http://bindings.egain.com/ws/model/v12/gen/common" xmlns:ns4="http://bindings.egain.com/ws/model/v12/gen/interaction/attachment" xmlns:ns5="http://bindings.egain.com/ws/model/v12/gen/interaction/contactpoint">
    <department>
        <ns2:name>Service</ns2:name>
    </department>
    <type>
        <value>task</value>
        <subtype>
            <ns3:value>General</ns3:value>
        </subtype>
    </type>
    <subject>Follow up with customer</subject>
    <case id="1011" />
    <priority>5</priority>
    <dueDate>2021-03-31T19:00:00.000Z</dueDate>
    <status>
        <assigned>
            <user>
                <loginId>don</loginId>
            </user>
        </assigned>
    </status>
    <payload>
        <task>
            <contents>
                <content>
                    <ns3:type>text</ns3:type>
                    <ns3:value>Shared information on redeeming points of a rewards card.</ns3:value>
                </content>
                <content>
                    <ns3:type>html</ns3:type>
                    <ns3:value><![CDATA[<HTML><BODY><H3>Shared information on redeeming points of a rewards card.</H3></BODY></HTML>]]></ns3:value>
                </content>
            </contents>
        </task>
    </payload>
    <customAttributes>
        <ns3:customAttribute>
            <ns3:attribName>customer_rating</ns3:attribName>
            <ns3:attribValues>
                <ns3:attribValue>
                    <ns3:value>5</ns3:value>
                </ns3:attribValue>
            </ns3:attribValues>
        </ns3:customAttribute>
    </customAttributes>
    <customer>
        <type>
            <value>individual</value>
        </type>
        <contactPersons>
            <contactPerson>
                <firstName>Anthony</firstName>
                <salutation>Mr.</salutation>
                <middleName>Jay</middleName>
                <lastName>Connors</lastName>
                <loginId>anthony_connors</loginId>
                <gender>
                    <value>male</value>
                </gender>
                <identification>
                    <type>License</type>
                    <value>PWVVXX125Y</value>
                </identification>
                <suffix>
                    <value>jr.</value>
                </suffix>
                <initials>AJC</initials>
                <secretQuestion>What is your place of birth?</secretQuestion>
                <secretAnswer>Alabama</secretAnswer>
                <hasDirectMailingConsent>true</hasDirectMailingConsent>
                <hasDirectCallingConsent>true</hasDirectCallingConsent>
                <hasHoldingDataConsent>true</hasHoldingDataConsent>
                <jobTitle>Manager</jobTitle>
                <employmentStatus>
                    <value>full-time</value>
                </employmentStatus>
                <priority>max</priority>
                <dateOfBirth>1965-02-20T19:00:00.000Z</dateOfBirth>
                <maritalStatus>
                    <value>married</value>
                </maritalStatus>
                <type>
                    <value>Shipping</value>
                </type>
                <firstNameFurigana>Anthony</firstNameFurigana>
                <middleNameFurigana>Jay</middleNameFurigana>
                <lastNameFurigana>Connors</lastNameFurigana>
                <startGreeting>Good Morning</startGreeting>
                <endGreeting>Have a good day</endGreeting>
                <spouseName>Linda</spouseName>
                <emergencyContact>55555</emergencyContact>
                <occupation>Helpdesk</occupation>
                <incomeLevel>middle</incomeLevel>
                <educationLevel>
                    <value>post graduate</value>
                </educationLevel>
                <race>Caucasian</race>
                <dependents>5</dependents>
                <isSmoker>false</isSmoker>
                <hobbies>singing</hobbies>
                <interests>singing</interests>
                <contactOrder>20</contactOrder>
                <contactPoints>
                    <contactPoint>
                        <type>
                            <value>email</value>
                            <email>
                                <emailAddress>anthonyconnors@gmail.com</emailAddress>
                            </email>
                        </type>
                    </contactPoint>
                    <contactPoint>
                        <type>
                            <value>phone</value>
                            <phone>
                                <type>
                                    <value>home</value>
                                </type>
                                <phoneNo>111108</phoneNo>
                                <countryCode>1</countryCode>
                                <areaCode>1</areaCode>
                                <extension>1</extension>
                                <availability>
                                    <days>
                                        <value>any_day</value>
                                    </days>
                                    <times>
                                        <value>anytime</value>
                                    </times>
                                </availability>
                            </phone>
                        </type>
                    </contactPoint>
                    <contactPoint>
                        <type>
                            <value>phone</value>
                            <phone>
                                <type>
                                    <value>office</value>
                                </type>
                                <phoneNo>222208</phoneNo>
                                <countryCode>2</countryCode>
                                <areaCode>2</areaCode>
                                <extension>2</extension>
                                <availability>
                                    <days>
                                        <value>weekdays</value>
                                    </days>
                                    <times>
                                        <value>day</value>
                                    </times>
                                </availability>
                            </phone>
                        </type>
                    </contactPoint>
                    <contactPoint>
                        <type>
                            <value>social</value>
                            <social>
                                <type>
                                    <value>facebook</value>
                                </type>
                                <socialId>hello_anthony</socialId>
                            </social>
                        </type>
                    </contactPoint>
                    <contactPoint>
                        <type>
                            <value>social</value>
                            <social>
                                <type>
                                    <value>twitter</value>
                                </type>
                                <socialId>its_me_anthony</socialId>
                            </social>
                        </type>
                    </contactPoint>
                    <contactPoint>
                        <type>
                            <value>postal</value>
                            <postal>
                                <type>
                                    <value>home</value>
                                </type>
                                <address_1>82 Holden Street</address_1>
                                <address_2>Near Walmart</address_2>
                                <city>NY</city>
                                <state>NY</state>
                                <zip>1111</zip>
                                <country>US</country>
                                <region>NA</region>
                            </postal>
                        </type>
                    </contactPoint>
                    <contactPoint>
                        <type>
                            <value>postal</value>
                            <postal>
                                <type>
                                    <value>billto</value>
                                </type>
                                <address_1>Madison House</address_1>
                                <address_2>MAdison Ave</address_2>
                                <city>NY</city>
                                <state>NY</state>
                                <zip>1111</zip>
                                <country>US</country>
                                <region>NA</region>
                            </postal>
                        </type>
                    </contactPoint>
                    <contactPoint>
                        <type>
                            <value>website</value>
                            <website>
                                <url>www.hello2Anthony.com</url>
                            </website>
                        </type>
                    </contactPoint>
                </contactPoints>
                <customAttributes>
                    <ns3:customAttribute>
                        <ns3:attribName>isprimary</ns3:attribName>
                        <ns3:attribValues>
                            <ns3:attribValue>
                                <ns3:value>y</ns3:value>
                            </ns3:attribValue>
                        </ns3:attribValues>
                    </ns3:customAttribute>
                </customAttributes>
            </contactPerson>
        </contactPersons>
        <level>
            <value>Gold</value>
        </level>
        <role>
            <value>Reseller</value>
        </role>
        <pin>411014</pin>
        <howReferred>
            <value>Partner</value>
        </howReferred>
        <industry>
            <value>Telecom</value>
        </industry>
        <marketSegment>mid_market</marketSegment>
        <entitlements>test_entitlement</entitlements>
        <customAttributes>
            <ns3:customAttribute>
                <ns3:attribName>preferredlang</ns3:attribName>
                <ns3:attribValues>
                    <ns3:attribValue>
                        <ns3:value>English</ns3:value>
                    </ns3:attribValue>
                </ns3:attribValues>
            </ns3:customAttribute>
        </customAttributes>
    </customer>
</activity>
------WebKitFormBoundaryK6n0QE93FlrCJvlX
Content-Disposition: form-data; name="data-type"

application/xml
------WebKitFormBoundaryK6n0QE93FlrCJvlX
Content-Disposition: form-data; name="file"; filename="phone.gif"
Content-Type: image/gif
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...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

------WebKitFormBoundaryK6n0QE93FlrCJvlX--

Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/xml
Location	/system/ws/v12/interaction/activity/1662

---

JSON

Request

Method	URL
POST	/ws/v12/interaction/activity?searchContactOnAttribute=email.emailAddress&activityContact=email.emailAddress&createCustomer=yes

---

Request headers

Name	Value
X-egain-session	Valid session ID
Accept	application/json
Content-Type	multipart/form-data; boundary=----WebKitFormBoundaryK6n0QE93FlrCJvlX
Accept-Language	en-US

Request body

------WebKitFormBoundaryK6n0QE93FlrCJvlX
Content-Disposition: form-data; name="data"

{
  "department": {
    "name": "Service"
  },
  "type": {
    "value": "task",
    "subtype": {
      "value": "General"
    }
  },
  "subject": "Follow up with customer",
  "case": {
    "id": "1011"
  },
  "priority": "5",
  "dueDate": "2021-03-31T19:00:00.000Z",
  "status": {
    "assigned": {
      "user": {
        "loginId": "don"
      }
    }
  },
  "payload": {
    "task": {
      "contents": {
        "content": [
          {
            "type": "text",
            "value": "Shared information on redeeming points of a rewards card."
          },
          {
            "type": "html",
            "value": "<HTML><BODY><H3>Shared information on redeeming points of a rewards card.</H3></BODY></HTML>"
          }
        ]
      }
    }
  },
  "customAttributes": {
    "customAttribute": [
      {
        "attribName": "customer_rating",
        "attribValues": {
          "attribValue": [
            {
              "value": "5"
            }
          ]
        }
      }
    ]
  },
  "customer": {
    "type": {
      "value": "individual"
    },
    "contactPersons": {
      "contactPerson": [
        {
          "firstName": "Anthony",
          "salutation": "Mr.",
          "middleName": "Jay",
          "lastName": "Connors",
          "loginId": "anthony_connors",
          "gender": {
            "value": "male"
          },
          "identification": {
            "type": "License",
            "value": "PWVVXX125Y"
          },
          "suffix": {
            "value": "jr."
          },
          "initials": "AJC",
          "secretQuestion": "What is your place of birth?",
          "secretAnswer": "Alabama",
          "hasDirectMailingConsent": true,
          "hasDirectCallingConsent": true,
          "hasHoldingDataConsent": true,
          "jobTitle": "Manager",
          "employmentStatus": {
            "value": "full-time"
          },
          "priority": "max",
          "dateOfBirth": "1965-02-20T19:00:00.000Z",
          "maritalStatus": {
            "value": "married"
          },
          "type": {
            "value": "Shipping"
          },
          "firstNameFurigana": "Anthony",
          "middleNameFurigana": "Jay",
          "lastNameFurigana": "Connors",
          "startGreeting": "Good Morning",
          "endGreeting": "Have a good day",
          "spouseName": "Linda",
          "emergencyContact": 55555,
          "occupation": "Helpdesk",
          "incomeLevel": "middle",
          "educationLevel": {
            "value": "post graduate"
          },
          "race": "Caucasian",
          "dependents": "5",
          "isSmoker": false,
          "hobbies": "singing",
          "interests": "singing",
          "contactOrder": "20",
          "contactPoints": {
            "contactPoint": [
              {
                "type": {
                  "value": "email",
                  "email": {
                    "emailAddress": "anthonyconnors@gmail.com"
                  }
                }
              },
              {
                "type": {
                  "value": "phone",
                  "phone": {
                    "type": {
                      "value": "home"
                    },
                    "phoneNo": "111108",
                    "countryCode": "1",
                    "areaCode": "1",
                    "extension": "1",
                    "availability": {
                      "days": {
                        "value": "any_day"
                      },
                      "times": {
                        "value": "anytime"
                      }
                    }
                  }
                }
              },
              {
                "type": {
                  "value": "phone",
                  "phone": {
                    "type": {
                      "value": "office"
                    },
                    "phoneNo": "222208",
                    "countryCode": "2",
                    "areaCode": "2",
                    "extension": "2",
                    "availability": {
                      "days": {
                        "value": "weekdays"
                      },
                      "times": {
                        "value": "day"
                      }
                    }
                  }
                }
              },
              {
                "type": {
                  "value": "social",
                  "social": {
                    "type": {
                      "value": "facebook"
                    },
                    "socialId": "hello_anthony"
                  }
                }
              },
              {
                "type": {
                  "value": "social",
                  "social": {
                    "type": {
                      "value": "twitter"
                    },
                    "socialId": "its_me_anthony"
                  }
                }
              },
              {
                "type": {
                  "value": "postal",
                  "postal": {
                    "type": {
                      "value": "home"
                    },
                    "address_1": "82 Holden Street",
                    "address_2": "Near Walmart",
                    "city": "NY",
                    "state": "NY",
                    "zip": "1111",
                    "country": "US",
                    "region": "NA"
                  }
                }
              },
              {
                "type": {
                  "value": "postal",
                  "postal": {
                    "type": {
                      "value": "billto"
                    },
                    "address_1": "Madison House",
                    "address_2": "MAdison Ave",
                    "city": "NY",
                    "state": "NY",
                    "zip": "1111",
                    "country": "US",
                    "region": "NA"
                  }
                }
              },
              {
                "type": {
                  "value": "website",
                  "website": {
                    "url": "www.hello2Anthony.com"
                  }
                }
              }
            ]
          },
          "customAttributes": {
            "customAttribute": [
              {
                "attribName": "isprimary",
                "attribValues": {
                  "attribValue": [
                    {
                      "value": "y"
                    }
                  ]
                }
              }
            ]
          }
        }
      ]
    },
    "level": {
      "value": "Gold"
    },
    "role": {
      "value": "Reseller"
    },
    "pin": "411014",
    "howReferred": {
      "value": "Partner"
    },
    "industry": {
      "value": "Telecom"
    },
    "marketSegment": "mid_market",
    "entitlements": "test_entitlement",
    "customAttributes": {
      "customAttribute": [
        {
          "attribName": "preferredlang",
          "attribValues": {
            "attribValue": [
              {
                "value": "English"
              }
            ]
          }
        }
      ]
    }
  }
}
------WebKitFormBoundaryK6n0QE93FlrCJvlX
Content-Disposition: form-data; name="data-type"

application/json
------WebKitFormBoundaryK6n0QE93FlrCJvlX
Content-Disposition: form-data; name="file"; filename="phone.gif"
Content-Type: image/gif
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Response
HTTP/1.1 201 Created

Response headers

Name	Value
X-egain-session	current session ID
Content-Type	application/json
Location	/system/ws/v12/interaction/activity/1662