Class finesse.restservices.Queue
Extends
finesse.restservices.RestBase.
The Queue object represents a queue with uri, queue name, and statistics for that queue.
Defined in: finesse.js.
| Constructor Attributes | Constructor Name and Description |
|---|---|
- Fields borrowed from class finesse.restservices.RestBase:
- ajaxRequestTimeout, restResponseStatus
| Method Attributes | Method Name and Description |
|---|---|
|
getId()
Getter for the queue id
|
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getName()
Getter for the queue name
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Getter for the queue statistics.
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- Methods borrowed from class finesse.restservices.RestBase:
- addHandler, getBaseRestUrl, getData, getProperty, getRestUrlAdditionalParameters, hasProperty, isLoaded, refresh, removeHandler
Method Detail
{String}
getId()
Getter for the queue id
- Returns:
- {String} The id of the Queue
{String}
getName()
Getter for the queue name
- Returns:
- {String} The name of the Queue
{Object}
getStatistics()
Getter for the queue statistics.
Supported statistics include:
- agentsBusyOther
- agentsLoggedOn
- agentsNotReady
- agentsReady
- agentsTalkingInbound
- agentsTalkingInternal
- agentsTalkingOutbound
- agentsWrapUpNotReady
- agentsWrapUpReady
- callsInQueue
- startTimeOfLongestCallInQueue
These statistics can be accessed via dot notation:
i.e.: getStatistics().callsInQueue
- agentsBusyOther
- agentsLoggedOn
- agentsNotReady
- agentsReady
- agentsTalkingInbound
- agentsTalkingInternal
- agentsTalkingOutbound
- agentsWrapUpNotReady
- agentsWrapUpReady
- callsInQueue
- startTimeOfLongestCallInQueue
These statistics can be accessed via dot notation:
i.e.: getStatistics().callsInQueue
- Returns:
- {Object} The Object with different statistics as properties.