Class finesse.restservices.User.WrapUpMode
Possible Wrap-up Mode Types.
Defined in: finesse.js.
Constructor Attributes | Constructor Name and Description |
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Field Attributes | Field Name and Description |
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Agent is not allowed to go into wrap-up when call ends.
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Agent can choose to go into wrap-up on a call-by-call basis when the call ends
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Agent must go into wrap-up when call ends
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Agent must go into wrap-up when call ends and must enter wrap-up data
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Field Detail
NOT_ALLOWED
Agent is not allowed to go into wrap-up when call ends.
OPTIONAL
Agent can choose to go into wrap-up on a call-by-call basis when the call ends
REQUIRED
Agent must go into wrap-up when call ends
REQUIRED_WITH_WRAP_UP_DATA
Agent must go into wrap-up when call ends and must enter wrap-up data