Class finesse.restservices.MediaDialog.States

Possible Dialog State constants. The State flow of a typical in-bound Dialog is as follows: OFFERED, ACCEPTED, ACTIVE, CLOSED.
Defined in: finesse.js.

Class Summary
Constructor Attributes	Constructor Name and Description
	finesse.restservices.MediaDialog.States()

Field Summary
Field Attributes	Field Name and Description
	ACCEPTED Indicates that the user has accepted the task.
	ACTIVE Indicates that the user has started work on the task.
	CLOSED Indicates that the task has ended.
	INTERRUPTED Indicates that the task was interrupted.
	OFFERED Indicates that the task has been offered to an agent.
	PAUSED Indicates that the user has paused work on the task.
	UNKNOWN Finesse has recovered a task after a failure.
	WRAPPING_UP Indicates that the user is wrapping up the task.

Class Detail

finesse.restservices.MediaDialog.States()

Field Detail

ACCEPTED

Indicates that the user has accepted the task.

ACTIVE

Indicates that the user has started work on the task.

CLOSED

Indicates that the task has ended.

INTERRUPTED

Indicates that the task was interrupted.

OFFERED

Indicates that the task has been offered to an agent.

PAUSED

Indicates that the user has paused work on the task.

UNKNOWN

Finesse has recovered a task after a failure. It does not have enough information to build a complete set of actions for the task so it only allows the user to end the task.

WRAPPING_UP

Indicates that the user is wrapping up the task.

Classes

Class finesse.restservices.MediaDialog.States