Class finesse.restservices.User.States
Possible User state values.
Defined in: finesse.js.
| Constructor Attributes | Constructor Name and Description |
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| Field Attributes | Field Name and Description |
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User is on hold.
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User Login.
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User is logged out.
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User is not ready.
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User is ready for calls.
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User has a call coming in, but has not answered it.
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User has an outbound call being made, but has not been connected to it.
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User has an outbound call's preview information being displayed, but has not acted on it.
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User is on a call.
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User is wrap-up/work mode.
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This is the same as WORK, except that after time out user becomes READY.
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Field Detail
HOLD
User is on hold. Note that in UCCX implementations, the user remains in TALKING state while on hold.
LOGIN
User Login. Note that while this is an action, is not technically a state, since a
logged-in User will always be in a specific state (READY, NOT_READY, TALKING, etc.).
LOGOUT
User is logged out.
NOT_READY
User is not ready. Note that in UCCX implementations, the user is in this state while on a non-routed call.
READY
User is ready for calls.
RESERVED
User has a call coming in, but has not answered it.
RESERVED_OUTBOUND
User has an outbound call being made, but has not been connected to it.
RESERVED_OUTBOUND_PREVIEW
User has an outbound call's preview information being displayed, but has not acted on it.
TALKING
User is on a call. Note that in UCCX implementations, this is for routed calls only.
WORK
User is wrap-up/work mode. This mode is typically configured to time out, after which the user becomes NOT_READY.
WORK_READY
This is the same as WORK, except that after time out user becomes READY.