Class finesse.restservices.Queue
Extends
finesse.restservices.RestBase.
A Queue is a list of Contacts available to a User for quick dial.
Defined in: finesse.js.
| Constructor Attributes | Constructor Name and Description |
|---|---|
- Fields borrowed from class finesse.restservices.RestBase:
- restResponseStatus
| Method Attributes | Method Name and Description |
|---|---|
|
getId()
Getter for the queue id
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getName()
Getter for the queue name
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Getter for the queue statistics.
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- Methods borrowed from class finesse.restservices.RestBase:
- addHandler, getData, getProperty, hasProperty, isLoaded, refresh, removeHandler
Method Detail
{String}
getId()
Getter for the queue id
- Returns:
- {String} The id of the Queue
{String}
getName()
Getter for the queue name
- Returns:
- {String} The name of the Queue
{Object}
getStatistics()
Getter for the queue statistics.
Supported statistics include:
- callsInQueue
- startTimeOfLongestCallInQueue
These statistics can be accessed via dot notation:
i.e.: getStatistics().callsInQueue
- callsInQueue
- startTimeOfLongestCallInQueue
These statistics can be accessed via dot notation:
i.e.: getStatistics().callsInQueue
- Returns:
- {Object} The Object with different statistics as properties.